Office Support Staff for Physical Therapy Practice- Rehab Support Assistant- Kalamazoo, Part Time- 3 days/wk 8a-5p

Bronson Healthcare Group•Kalamazoo, MI

9d•Onsite

About The Position

Bronson Rehabilitation Services is seeking a detail-oriented, friendly Rehab Support Assistant to support its physical therapy team at the Lifestyle Improvement and Research Center in Kalamazoo. The role helps patients have a smooth experience by welcoming them, coordinating appointments, checking insurance, maintaining records, and performing administrative tasks. The position is part-time, 24 hours per week, with a first-shift schedule of three days per week, 8:30 a.m.–5:00 p.m. Benefits are eligible from Day 1. Coverage at other Rehabilitation Services departments may be needed.

Requirements

High school diploma or GED and 2–3 years of general work experience (hospital experience preferred), or an equivalent combination of education and experience.
Six to twelve months of related experience.
Keyboarding and computer skills, including the ability to learn new systems.
Accurate filing and professional communication skills.
Excellent customer service skills.
Math skills and familiarity with basic office equipment.
Ability to maintain confidentiality of sensitive medical information.
Ability to concentrate and pay close attention to detail, multitask, and work effectively with office staff and employees as part of a team.

Nice To Haves

Experience in a medical or office setting; hospital experience is preferred.
Experience with third-party billing, including county, state, and federal programs.
Knowledge of medical terminology and CPT and ICD-10 coding.
Experience with hospital-based computer programs or practice management systems such as Epic, Medic, Misys, or Tiger.

Responsibilities

Schedule and coordinate patient appointments across facilities and ancillary departments, according to provider preferences and patient needs.
Verify insurance eligibility and obtain authorizations based on payer-specific criteria.
Register patients and confirm patient, guarantor, employer, demographic, and insurance information; complete required electronic health record fields.
Greet and check in patients accurately and efficiently.
Track receipt of signed treatment plans and progress notes, and manage assigned electronic health record workqueues.
Answer telephone calls, take messages, route callers, and provide or relay information consistent with service standards.
Maintain patient medical records, obtain authorization for transfers of private health information, and protect patient confidentiality.
Perform basic office duties, including sorting and distributing mail, copying, filing, faxing, typing, ordering and stocking supplies or linen, and completing forms.
Provide or complete required patient forms.
Collect and enter payments and follow balancing procedures at locations where payment processes are enabled.
Analyze, interpret, and enter physician orders; scan and index forms.
Follow established processes, protocols, and workflows, and maintain department infection-control needs.
Cross-train and provide coverage at other Rehabilitation Services departments as needed.