Medical Office Receptionist (8A-5P)

Jackson County Hospital District • Marianna, FL

6d

About The Position

The Medical Office Receptionist welcomes and assists patients, manages patient registration and records, coordinates appointments and referrals, and handles front-desk communications and payments. The role uses an electronic medical record (EMR) system to enter and update patient information, process documentation, and support daily office operations.

The receptionist is expected to maintain patient confidentiality, meet regulatory and professional standards, communicate effectively with patients and staff, and help maintain a clean and safe department. Additional duties may be assigned by the office manager or provider.

Requirements

• Ability to read and communicate effectively in English.
• Basic computer skills and knowledge consistent with the needs of the department.
• Maintains patient confidentiality at all times.
• Adheres to the dress code and maintains a neat, clean appearance.
• Wears required identification while on duty.
• Completes work within designated time.
• Is willing to receive constructive feedback and does not avoid challenging tasks.
• Knows the limitations of their license or certifications and does not practice outside those limitations.
• Knows department procedures for codes, incident reporting, and maintaining a safe environment.

Responsibilities

• Greet patients and assist them with signing in for appointments.
• Obtain and accurately enter new patient information, including insurance details, into the EMR.
• Update patient records annually and ensure all forms, including HIPAA forms, are current.
• Assist patients who come to the front desk with questions or other needs.
• Notify clinical staff of patient arrivals as appropriate.
• Check out patients after appointments and schedule follow-up visits.
• Schedule patient appointments and manage provider schedules.
• Complete FollowMyHealth registration for patients.
• Process referrals promptly, document contact attempts, schedule appointments, scan referral forms, and notify referring providers.
• Obtain written patient authorizations to request medical records from other providers or facilities.
• Manage and balance the cash drawer twice daily.
• Collect co-pays and deductibles at the time of service.
• Answer phones, check messages, and relay information appropriately.
• Scan and upload documents into the EMR and maintain the fax server daily.
• Assist pharmaceutical representatives and coordinate scheduling.
• Complete additional duties as assigned by the office manager or provider.
• Complete annual educational requirements within the assigned time frame and maintain applicable regulatory requirements.
• Maintain patient confidentiality and represent the organization professionally.
• Complete work within designated time, attend and participate in hospital committees as appropriate, and wear required identification while on duty.
• Assist with training students, co-workers, or other personnel and relay important information to other staff or shifts.
• Maintain cleanliness of equipment and the department, handle equipment safely, and help maintain a safe environment.
• Follow department procedures for calling and responding to codes and for reporting incidents involving patients, visitors, or employees.
• Know where to find MSDS information and how to address hazards and hazardous materials.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed