Office Coordinator - Physical Medicine Therapy Rehab

CHRISTUS Health•Lake Charles, LA

11d

About The Position

Provides office support to the Rehabilitation departments, including Physical Medicine, Pediatric Therapy, and Pelvic Rehabilitation. Responsible for the departments’ clerical operations, such as answering phones, scheduling appointments, obtaining insurance authorizations for outpatient services, entering patient data, providing customer service, reconciling charges, and completing other assigned tasks. Also provides secretarial support and performs end-of-month tasks, including discharging and readmitting patient accounts and ensuring HIM receives required billing documentation in a timely manner. The role handles confidential information and serves patients, families, physicians and their staff, sales representatives, other health care professionals, and hospital staff. Errors may result in insufficient supplies or staffing, improper billing, or lost revenue. The coordinator maintains organized filing systems for patient charts, ledgers, and office operations; orders supplies according to established procedures and budget limits; and maintains professional, cooperative relationships. The role requires customer service, communication, compassion, fairness, courtesy, teamwork, stewardship, and professionalism. The employee is expected to follow the department uniform code, work productively, attend relevant meetings and educational offerings, maintain applicable certifications, adapt to change, and assist with other duties as needed.

Requirements

High school graduate or equivalent preferred.
Experience in medical coding, billing, and insurance authorization or verification.
Knowledge of computers and general office equipment.
One year of office or clerical experience.
Good organizational skills.
Ability to communicate well and demonstrate excellent interpersonal skills while working with frequent interruptions.
Computer skills, typing speed of 35 words per minute, and basic math skills.
Visual acuity and perceptive mental abilities.
Decision-making skills for ordering supplies, scheduling appointments, and completing department projects.

Responsibilities

Provide clerical and secretarial support to the Rehabilitation departments and perform other duties as assigned.
Answer and route telephone calls and messages accurately, answering calls within three rings and identifying oneself professionally.
Greet students and visitors courteously and provide information or assistance.
Coordinate and schedule appointments.
Obtain and maintain insurance authorizations and related data; complete patient data entry.
Complete daily charge reconciliation.
Perform end-of-month tasks, including discharging and readmitting patient accounts and ensuring HIM receives required documentation for billing on time.
Order office supplies at least monthly according to established procedures and budget limits, avoiding depleted or excessive stock.
Maintain filing systems for patient charts, ledgers, and office operations.
Maintain professional and cooperative relationships with patients, visitors, physicians, employees, volunteers, and the community.
Attend at least two Quarterly Associate Forums and at least 50% of monthly department meetings and educational in-services.
Complete assigned Genesis modules and the Associate Self-evaluation by their assigned deadlines.
Follow the department uniform code, behave professionally, work productively, pursue education through in-service offerings, and maintain appropriate certifications.
Adapt to change and promptly assist with other duties when needed.