Rehab Scheduling Representative - Float

UR Thompson Health • Town of Canandaigua, NY

3d • $18 - $22

About The Position

The Rehab Scheduling Representative is a float position serving the Victor, Canandaigua, and Farmington locations. The role provides customer service and supports customer reception, insurance verification, referrals, order entry, procedure coordination, and scheduling. It maintains medical records, chart filing, and electronic documentation, and coordinates schedules with other departments to meet customer needs and expectations.

This position helps Rehab Departments maintain efficient schedules for clinical teams. It uses the EPIC Electronic Medical Record (EMR) system to document, access, and manage patient information and support clinical workflows. Patient demographic information must be validated before service, including insurance, ordering physician, referral and authorization requirements, and patient or guarantor addresses. The representative also performs a range of tasks to help maintain an efficient, organized office.

Requirements

• Secretarial experience and strong organizational skills.
• High school diploma or GED.
• Two to three years of previous secretary or clerical medical office experience desired.
• Medical terminology desired.
• ICD-10/CPT coding experience strongly desired.

Nice To Haves

• Medical background.
• Associate degree.
• Two to three years of healthcare services scheduling experience.

Responsibilities

• Provide customer service, including customer reception, insurance verification, and referral support.
• Enter orders and coordinate procedures and scheduling.
• Maintain medical records, file charts, and manage electronic or computerized documentation.
• Coordinate schedules with other departments to meet customer needs and expectations.
• Help Rehab Departments maintain efficient schedules for clinical teams.
• Use the EPIC Electronic Medical Record (EMR) system to accurately document, access, and manage patient information.
• Validate patient demographic information before service, including insurance, ordering physician, referral and authorization requirements, and patient or guarantor addresses.
• Perform diverse tasks needed to maintain an efficient and organized office.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED