Rehab Registration Clerk - Float

The University of Kansas Health System•Olathe, KS

About The Position

The Rehabilitation Services Clerk Float greets patients and their families, checks patients in, ensures registration is complete, answers phones, maintains referral documentation, schedules appointments, checks insurance benefits, and contacts physician offices and insurers for required authorizations, certifications, and referrals. The clerk may problem-solve, close outpatient charts, fax documents, and participate in Performance Improvement activities. The Float role rotates among clinics to meet staffing needs; assignments may vary in length based on clinic needs. Coverage at alternate locations may also be requested to address critical staffing needs.

Nice To Haves

High school graduate.
Valid driver's license.

Responsibilities

Schedule and reschedule patient appointments accurately and promptly in Epic, considering patient preferences, therapist consistency, and availability; contact patients when earlier appointments become available and provide schedule printouts as appropriate.
Greet patients and other customers promptly, courteously, and helpfully upon arrival.
Check patients in; verify demographic and insurance information in Epic; ensure required documentation is completed; obtain insurance card copies and consent signatures; and place documents in the paper chart as required.
Manage the multi-line phone system, transfer calls accurately, and retrieve voicemail at least three times per day.
Review Epic worklists and orders, schedule appropriately, check benefits, place required authorization forms in charts, and complete front office/therapist checklists with relevant insurance information.
Complete the outpatient Rehab Checklist and perform Joint Commission and departmental duties according to its schedule.
Fax patient reports to physician offices using Medical Records Printing (MRP) in Cerner and to insurers by traditional fax in a timely manner.
Contact Workers' Compensation providers and insurers to secure approval for additional visits or procedures; determine authorization requirements and complete the steps needed to obtain approval.
Order necessary patient-care or front-office supplies through Workday and email the Director or designated Supervisor/Manager with the items ordered and purchase requisition number.
Review insurance information in Epic and ensure benefits have been checked.
Assist with Performance Improvement initiatives, which may include recording freezer and hydrocollator temperatures, patient wait times for evaluations, and pool chemical readings.
Provide coverage at alternate locations when requested by management to help meet critical staffing needs.
Perform the professional, clinical, or technical competencies of the assigned unit or department and other duties as assigned.