Rehab Coordinator
Norco, Inc.•Meridian, ID
•Onsite
About The Position
Norco is seeking a Rehab Coordinator to coordinate rehabilitation team equipment set-ups and staff scheduling. The role serves as a liaison among Norco ATPs, Rehab Specialists and Technicians, customers, and referral sources, helping troubleshoot questions and problems and maintain effective communication. The coordinator also supports equipment planning, insurance verification and documentation, regional sales support and in-services, and rehab-related discharges.
Requirements
- High school graduate or equivalent.
- Ability to work with a diverse group of people in a caring, personable manner.
- Excellent verbal and written communication skills, including phone demeanor.
- Excellent office skills, including Microsoft Office.
- Ability to learn new equipment and technologies quickly.
- Excellent problem-solving skills.
- Ability to perform multiple tasks.
- Ability to sit for extended periods.
- Ability to perform basic mathematical calculations.
Nice To Haves
- Previous home care experience preferred.
Responsibilities
- Coordinate team schedules and patient equipment set-ups, and answer and route communications from rehab staff and patients.
- Schedule rehabilitation staff to optimize workflows.
- Work with patients, physicians, therapists, and referral sources to optimize customers’ equipment needs.
- Understand payer requirements for equipment and communicate them clearly to customers.
- Perform insurance verification and obtain necessary documentation for equipment coverage.
- Stay informed about industry updates and Medicare changes, particularly those related to rehabilitation.
- Assist with rehabilitation sales support and in-services within a defined region, as necessary.
- Assist customer service staff in coordinating rehabilitation-related discharges.
- Perform other tasks as assigned or necessary.
Benefits
- Employee Stock Ownership Plan (ESOP).
- Health, vision, and dental insurance.
- Health Savings Account (HSA).
- Medical and dependent care flexible spending accounts (FSA).
- Life insurance provided at no cost to the employee.
- Supplemental accident, disease, and life insurance options.
- Employee tuition reimbursement.
- 401(k) with employer matching.
- Employee discount on products sold by Norco.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
