Administrative Coordinator Rehab

HCA Healthcare • Manchester, NH

2d

About The Position

The Administrative Coordinator provides and coordinates a wide variety of administrative and staff support services for the rehabilitation department. The role coordinates daily support staff operations, helps manage staffing coverage and payroll documentation, and prepares clinic invoices for supervisor approval. It also supports patients throughout registration and scheduling, verifies insurance coverage and referrals before treatment, communicates insurance and billing information, and assists with payment collection and billing follow-up.

The coordinator serves as a resource for patients, visitors, callers, and department staff; supports daily site operations and provides site leadership when the manager is absent; and assists with staff recruitment, onboarding, training, and compliance. Additional duties include maintaining medical records, preparing reports and meeting materials, coordinating meetings and department activities, and maintaining the established productivity standard for the assigned area.

Requirements

• High school diploma or GED.

Responsibilities

• Coordinate daily operations of support staff functions and oversee support staff.
• Assist the supervisor in scheduling coverage for support staff time off.
• Complete payroll sheets for supervisor approval and signature.
• Prepare clinic invoices for the supervisor before submission to accounts payable.
• Verify patients’ insurance coverage before treatment and take appropriate action to obtain referrals and pre-certifications.
• Communicate insurance guidelines to clinicians and explain co-pay and coinsurance requirements to the front office for discussion with patients.
• Serve as a primary resource for patients with questions or concerns about insurance coverage.
• Ensure staff compliance with insurance guidelines and monitor whether accounts are paid according to benefits.
• Work with billing to ensure accounts are paid and posted properly, and provide customers with information about bills and billing issues.
• Answer telephone calls, assist callers, take messages, and route calls to the appropriate person.
• Greet patients and visitors, sign them in, and notify the appropriate person of their arrival.
• Complete patient registration, explain applicable policies, and assist patients with paperwork.
• Schedule evaluations, follow-up appointments, and other visits.
• Oversee billing data entry.
• Perform billing support, including collecting payments and providing receipts, and arrange refunds through accounts receivable.
• Work with the site manager on daily operations and provide site leadership in the manager’s absence.
• Assist with recruiting new staff.
• Reschedule appointments when staff report that they are unable to work.
• Orient visitors, volunteers, and new employees; obtain network access and training for new employees; and complete required orientation paperwork.
• Ensure staff licenses are current, maintain the staff licensure/BLS book, and coordinate annual compliance testing and training.
• Participate in marketing activities, including department tours, holiday gifts, and brochure delivery.
• Oversee discharge of medical records and copying of medical records and other information as requested.
• Maintain workload at the established productivity standard for the assigned area.
• Coordinate meeting bookings and assist with preparing meeting spaces.
• Generate and type reports and other documents, prepare or design flyers for lectures, and take, type, and distribute staff meeting minutes.
• Perform similar or related duties as assigned or requested.

Benefits

• Comprehensive medical, prescription drug, dental, vision, behavioral health, and telemedicine benefits.
• Wellbeing support, including free counseling and referral services.
• Paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence.
• 401(k) plan with a 100% match on 3% to 9% of pay, based on years of service.
• Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support, and financial wellbeing counseling.
• Tuition assistance, student loan assistance, certification support, dependent scholarships, and a partnership with Galen College of Nursing.
• Fertility and family-building benefits and adoption assistance.
• Life insurance and supplemental health protection plans.
• Auto and home insurance, legal counseling, identity theft protection, and consumer discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED