Rehab Billing Manager

Symbria•Woodridge, IL

20d•Hybrid

About The Position

Symbria is seeking an experienced Rehab Billing Manager to lead the daily operations and supervision of its rehabilitation billing department. The manager ensures billing is completed accurately and on time, and that billing processes, documentation, and authorization requirements comply with regulations. This is a hybrid role requiring travel to Symbria’s corporate office in Warrenville, Illinois, as needed; the candidate must live within driving distance of Warrenville. The manager oversees rehab medical billers and documentation and authorization specialists, coordinating billing workflows, quality controls, invoices, reporting, audits, and monthly closing activities. The role also manages the department’s operations, budget, staffing, employee performance, training, and development while communicating company policies and supporting a high-performing, employee-oriented culture.

Requirements

High school diploma or GED.
Advanced knowledge of Medicare, Medicaid, and third-party billing requirements.
At least one year of experience supervising direct reports.
Excellent customer service, interpersonal, verbal, and written communication skills.
Ability to stay organized, multitask, solve problems, and prioritize.
Must be able to perform the essential duties satisfactorily.
Must reside within driving distance of Warrenville, Illinois, and travel to the corporate office as needed.
Ability to perform close-visual-acuity tasks, including preparing and analyzing data and figures and extensive reading.
Ability to operate a computer and office equipment such as a calculator, copy machine, and printer.
Ability to communicate and exchange accurate information with managers, staff, and clients.
Ability to perform sedentary, light work and exert force and/or lift up to 25 pounds.

Nice To Haves

Bachelor’s degree in business or an equivalent combination of education and experience.
Experience with NetHealth.
Therapy billing experience.
Two to three years of experience managing medical billing.
Two to three years of experience with managed care billing.
Advanced proficiency in Microsoft Excel.
At least two years of responsible leadership experience in management or supervisory positions.

Responsibilities

Manage staff workflows and schedules to ensure processes and deadlines are met.
Oversee audit and data-entry activities to support data accuracy and quality.
Oversee the Plan of Care signature process to ensure accuracy and compliance with regulated timelines.
Monitor volume indicators and employee performance standards.
Calculate applicable billing information before it is entered into invoices.
Communicate with therapists, Program Managers, and Senior and Regional Directors about billing issues before final rehab bills are completed.
Oversee distribution of monthly invoices to communities and assist with distributing monthly billing reports to the accounting department.
Monitor, prepare, and present productivity and accuracy reports; conduct regular audits.
Prepare and present monthly closing functions.
Perform other duties as assigned.
Engage the team by communicating and demonstrating Symbria’s vision and values, and foster a culture emphasizing quality, continuous improvement, retention, development, and high performance.
Manage the department’s operational, budgetary, and financial responsibilities.
Plan, evaluate, and improve business processes and procedures to enhance speed, quality, efficiency, and output.
Make financially responsible and defensible business decisions in accordance with organizational policies and procedures.
Review financial, sales, and activity reports to monitor departmental productivity, goal achievement, and effectiveness.
Communicate regularly with other managers, department heads, and designated company contacts, and communicate company policies and procedures to staff.
Plan and allocate resources to meet productivity and quality goals; work with Human Resources to recruit, interview, select, and hire staff.
Provide oversight and direction to department employees in accordance with organizational policies and procedures.
Coach, mentor, train, and develop staff; oversee onboarding and provide career development planning and opportunities.
Delegate responsibilities, encourage employee ownership of work and goals, and expect accountability and regular feedback.
Foster teamwork and a workplace culture aligned with the organization’s mission, vision, principles, and values.
Lead performance management and development, including goal setting, feedback, development planning, and identifying training and career development needs.
Provide performance feedback through recognition, rewards, and corrective action with Human Resources assistance when necessary.
Lead employees to meet productivity, quality, and goal expectations.
Maintain employee work schedules, assignments, job rotation, training, vacations and paid time off, telecommuting, absenteeism coverage, and overtime scheduling.
Maintain transparent communication through department and one-on-one meetings, email, and regular interpersonal communication.