Registration Specialist - Charleston Ortho Gold

WVU Medicine

6d•Onsite

About The Position

Performs a variety of administrative and clerical duties to manage patient registration and patient financial obligations. The role obtains patient demographic, billing, and insurance information; enters information into registration and billing systems; and provides patients with information about insurance, bill payment, and hospital procedures. It may also involve obtaining pre-certifications and authorizations, collecting patient payments, scheduling appointments, completing registration paperwork, and checking orders against scheduled services.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organizational ability, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information concerning insurance, bill payment, and hospital procedures.
May obtain pre-certifications and authorizations for managed care.
Prepare consent forms, privacy notices, and other registration paperwork and obtain required signatures, including electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer for patient payments as needed, and follow up on accounts flagged by the system.
May initiate screenings, obtain information for coverage, and complete appropriate paperwork.
Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check orders for completeness and validate orders against scheduled services.