Registration Specialist

Altru Health System•Grand Forks, ND

6d•Onsite

About The Position

The Registration Specialist Clinic at Altru Cancer Center reports to the practice manager and handles incoming clinic calls, patient requests and inquiries, and scheduling for physician visits and hospital-related appointments and procedures. The role obtains patient and family information for registration, verifies information using various software, completes Medicare secondary payer questions, and looks up insurance and copay information. The typical schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The specialist registers patients and maintains accurate records and accounts, coordinates appointments with other departments, and supports appropriate billing and reimbursement by following payer requirements. The position is based at Altru Cancer Center, 960 S. Columbia Rd., Grand Forks, ND 58201. The stated pay range is $16.26–$24.38.

Requirements

Proficiency in reading, writing, and speaking English to communicate effectively with patients, families, and team members.
Infrequent driving is required.
Ability to meet the position's physical demands, including continuous sitting, handling/fingering/feeling, seeing, and hearing; frequent reaching; and occasional standing, walking, bending, squatting, and twisting.
Ability to lift 10–20 pounds from floor to waist level; carrying and pushing/pulling demands are under 10 pounds.

Nice To Haves

Associate degree in healthcare preferred.
At least 1 year of related work experience preferred.

Responsibilities

Answer incoming clinic calls and respond to patient requests and inquiries.
Schedule physician visits and hospital-related appointments and procedures, coordinating with other departments as needed.
Obtain patient or family information and complete patient registration, including demographic, insurance, financial, and clinical data.
Record and collect necessary patient account documents.
Collect self-pay balances, prepayments, and copays according to guidelines, when applicable.
Create accounts for new patients and update accounts for previous patients to support accurate services and account processing.
Verify insurance information, obtain authorizations or precertifications, and complete other activities to support appropriate billing and reimbursement.
Review Medicare accounts to ensure the Medicare Secondary Payer Questionnaire (MSPQ) is completed.
Modify the work schedule to meet department goals, deadlines, and the needs of the department and patients.
Perform other duties as assigned or needed to meet department or organizational needs.