Registration Specialist-Southpointe

WVU Medicine

1d•Onsite

About The Position

Performs administrative and clerical duties to manage patient registration and patient financial obligations. The role obtains and enters patient demographic, billing, and insurance information; supports registration, scheduling, payment collection, and claim processing; and provides patients with information about insurance, payment, and hospital procedures. The position is listed at 0.9 FTE, with 36 scheduled weekly hours, at the Southpointe location.

Requirements

High school graduate or equivalent.
Complete state criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in accordance with hospital policy.
Attention to detail, organizational ability, and ability to perform multiple tasks simultaneously.
Ability to memorize and reference information using written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information concerning insurance, bill payment, and hospital procedures.
Complete managed-care pre-certification and authorization responsibilities when needed.
Prepare standard consent forms, notices of privacy practices, and other registration paperwork; present forms for signature and obtain electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer as needed, and follow up on accounts indicated by system flags.
Initiate applicable screenings, obtain information needed for coverage, and complete associated paperwork.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients in accordance with hospital workflows.
Check orders for completeness and validate them against scheduled services.