Registration Specialist | OSH Pulmonary Services

Singing River Health System • Ocean Springs, MS

3d • Onsite

About The Position

The Patient Access Services Registration Specialist is the first point of contact for patients and visitors at Singing River Health System. The specialist interviews patients or their representatives to obtain complete and accurate demographic, financial, and insurance information for billing and account collection, and screens for insurance pre-certification requirements.

The role helps reduce medical risk and Health System liability by correctly identifying patients, resolving duplicate medical record numbers, applying the appropriate identification band, providing patients with information about their rights and responsibilities and the Health System’s privacy practices, and recording patients’ privacy wishes. The specialist supports the Revenue Cycle by meeting accuracy and attention-to-detail standards in registrations and assigned tasks.

The position is based at Singing River Pulmonary Services in Ocean Springs. The stated schedule is Monday through Thursday, 7:30 AM–5:00 PM, and Friday, 8:00 AM–12:00 PM. The schedule may change according to hospital needs, including changes to days off, shifts, or weekends.

Requirements

• High school diploma or equivalent.
• Complete the appropriate level of de-escalation training by the end of position orientation, within 90 days.
• Demonstrate strong written and verbal communication skills, including clear communication in person and by telephone.
• Demonstrate keen assessment and decision-making abilities, emotional stability under stress, and the ability to work under pressure and meet deadlines.
• Have attention to detail and the ability to multitask in complex situations.
• Maintain collaborative and respectful working relationships.
• Possess superior customer service skills and professional etiquette.
• Have proficient computer and keyboard skills and be able to use office technology, including a telephone, fax, MS Outlook, and Word.
• Be able to meet the position’s physical demands, including frequent movement around the office and facility, travel to another facility within the SRHS service area, repetitive keyboard use, and remaining active for extended periods.
• Be able to work assigned schedules, with the understanding that days off, shifts, or weekends may change according to hospital needs.

Nice To Haves

• Some college.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service.

Responsibilities

• Provide a pleasant first point of contact for patients and visitors.
• Interview patients or their representatives to obtain complete and accurate demographic, financial, and insurance information.
• Screen for insurance pre-certification requirements.
• Correctly identify patients and resolve duplicate medical record numbers.
• Apply the appropriate patient identification band.
• Provide patients with copies of their rights and responsibilities and the Health System’s privacy practices.
• Properly record patients’ privacy wishes.
• Meet accuracy and attention-to-detail standards in registrations and assigned tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED