Registration Specialist | OSH Pulmonary Services

Singing River Health System • Ocean Springs, MS

4d • Onsite

About The Position

The Patient Access Services Registration Specialist is the first point of contact for patients and visitors at Singing River Health System and is responsible for providing a pleasant experience. The specialist interviews patients or their representatives to collect complete and accurate demographic, financial, and insurance information needed for billing and collecting patient accounts, and screens for insurance pre-certification requirements.

The role helps minimize medical risk and Health System liability by correctly identifying patients, resolving duplicate medical record numbers, applying the appropriate identification band, providing patients with copies of their rights and responsibilities and the Health System’s privacy practices, and recording patients’ privacy wishes accurately. The Registration Specialist contributes to Revenue Cycle success by meeting accuracy and attention-to-detail standards in registrations and assigned tasks. The listed responsibilities and conditions are not exhaustive; management may revise the job or assign different tasks.

Requirements

• High school diploma or equivalent.
• Complete appropriate de-escalation training by the end of position orientation (90 days).
• Strong written and verbal communication skills.
• Ability to make assessments and decisions, work under pressure, meet deadlines, and handle complex situations while maintaining attention to detail and multitasking.
• Ability to maintain collaborative and respectful working relationships throughout SRHS and with other organizations.
• Superior customer service skills and professional etiquette.
• Proficient computer and keyboard skills and ability to use office technology, including telephone, fax, MS Outlook, and Word.
• Ability to work assigned schedules, with the understanding that days off, shifts, or weekends may change according to hospital needs.
• Ability to remain active for extended periods without undue fatigue and to perform the physical activities described in the posting.

Nice To Haves

• Some college.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service.

Responsibilities

• Provide a pleasant first point of contact for patients and visitors.
• Interview patients or their representatives to obtain complete and accurate demographic, financial, and insurance information for billing and collection of patient accounts.
• Screen for insurance pre-certification requirements.
• Correctly identify patients and resolve duplicate medical record numbers.
• Apply the appropriate patient identification band.
• Provide patients with copies of their rights and responsibilities and the Health System’s privacy practices, and properly record their privacy wishes.
• Meet standards for accuracy and attention to detail in registrations and assigned tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED