Registration Specialist | SRG Emergency Access Services | Full Time | Days

Singing River Health System • Gulfport, MS

13d • Onsite

About The Position

The Patient Access Services Registration Specialist is the first point of contact for patients and visitors at Singing River Health System and is responsible for helping ensure a pleasant experience. The role interviews patients or their representatives to gather complete and accurate demographic, financial, and insurance information needed for billing and account collection, and screens for insurance pre-certification requirements.

The Registration Specialist supports patient safety and reduces Health System liability by correctly identifying patients, resolving duplicate medical record numbers, applying the appropriate identification band, providing patients with copies of their rights and responsibilities and the Health System’s privacy practices, and recording privacy preferences appropriately. The role contributes to Revenue Cycle success by meeting accuracy and attention-to-detail standards for registrations and other assigned tasks. The position reports to the Patient Access Manager and does not supervise others.

Requirements

• High school diploma or equivalent required.
• Complete de-escalation training by the end of position orientation (90 days), at the appropriate level.
• Superior customer service skills and professional etiquette.
• Proficient computer use and keyboard skills, including use of MS Outlook and Word, telephone, fax, and other office technology.
• Strong written and verbal communication skills, including the ability to communicate clearly in person and by telephone.
• Ability to demonstrate sound assessment and decision-making, work under pressure and meet deadlines, and maintain attention to detail while multitasking in complex situations.
• Emotional stability conducive to dealing with high stress levels and the ability to maintain collaborative, respectful working relationships.
• Ability to work assigned schedules, with possible changes to off days, shifts, or weekends according to hospital needs.
• Ability to remain active for extended periods and perform the described physical and sensory demands, including frequent movement, repetitive keyboard use, and close visual and auditory tasks.
• Ability to work with potential exposure to body fluids, sputum, and tissues that may carry infectious-disease hazards.

Nice To Haves

• Some college.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification.
• Experience in a hospital or physician office setting with registration and scheduling, insurance verification, and/or customer service.

Responsibilities

• Provide a pleasant first point of contact for patients and visitors.
• Interview patients or their representatives to obtain complete and accurate demographic, financial, and insurance information for billing and collection of patient accounts.
• Screen for insurance pre-certification requirements.
• Correctly identify patients and resolve duplicate medical record numbers.
• Identify patients with the appropriate identification band.
• Provide patients with copies of their rights and responsibilities and the Health System’s privacy practices, and properly record their privacy wishes.
• Meet standards for accuracy and attention to detail in registrations and assigned tasks.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED