Registration Specialist | SRG Emergency Access Services | Part Time | Days

Singing River Health System • Gulfport, MS

13d • Onsite

About The Position

The Patient Access Services Registration Specialist is the first point of contact for patients and visitors at Singing River Health System and is responsible for helping ensure a pleasant experience. The specialist interviews patients or their representatives to obtain accurate demographic, financial, and insurance information needed for billing and collection of patient accounts, and screens for insurance pre-certification requirements.

The role helps minimize medical risk and Health System liability by correctly identifying patients, resolving duplicate medical record numbers, applying the appropriate identification band, providing patients with information about their rights and responsibilities and the Health System’s privacy practices, and recording privacy wishes. The specialist supports Revenue Cycle success by meeting accuracy and attention-to-detail standards in registrations and assigned tasks.

The position is part time at Singing River Gulfport Hospital, with a stated shift of 10:00 AM to 8:30 PM. Work may involve moving around the office and facility and traveling to another facility within the SRHS service area. Schedules, including off days, shifts, or weekends, may change according to hospital needs.

Requirements

• High school diploma or equivalent required.
• Must complete appropriate-level de-escalation training by the end of position orientation, within 90 days.
• Must demonstrate keen assessment and decision-making abilities.
• Must have superior communication, speaking, and enunciation skills to receive and provide information in person and by telephone, as well as strong written and verbal communication skills.
• Must possess emotional stability conducive to dealing with high stress levels and the ability to work under pressure and meet deadlines.
• Must have attention to detail and the ability to multitask in complex situations.
• Must be able to maintain collaborative and respectful working relationships throughout SRHS and with other organizations.
• Must possess superior customer service skills and professional etiquette.
• Must be proficient with computers and keyboarding, and able to use office technology such as telephones and fax machines, as well as MS Outlook and Word.
• Must be able to work assigned schedules, which may change according to hospital needs, including off days, shifts, or weekends.
• Must be able to sit and frequently move about the office and facility, travel to another facility within the SRHS service area, and remain active for extended periods without undue fatigue.
• Must be able to frequently exert negligible force to lift, carry, push, pull, or otherwise move objects, including the human body.
• Must perform repetitive wrist, hand, or finger movements while operating standard office equipment such as a computer keyboard.
• Must be able to perceive sound at normal speaking levels and make fine sound discriminations, with or without correction.
• Must have close visual acuity and be able to shift focus between a computer monitor and nearby forms or printed material.
• Work involves potential exposure to body fluids, sputum, and tissues that may carry infectious-disease hazards.

Nice To Haves

• Some college preferred.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) preferred.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service preferred.

Responsibilities

• Interview patients or their representatives to obtain complete and accurate demographic, financial, and insurance information for billing and account collection.
• Screen patients for insurance pre-certification requirements.
• Correctly identify patients and resolve duplicate medical record numbers.
• Identify patients with the appropriate identification band.
• Provide patients with a copy of their rights and responsibilities and the Health System’s privacy practices, and properly record their privacy wishes.
• Meet accuracy and attention-to-detail standards for registrations and assigned tasks.
• Provide a pleasant experience for patients and visitors.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED