Patient Access Representative - Registration (Days) (Part-Time)

Tanner Health•Bremen, GA

About The Position

Facilitates a quality, efficient patient intake process through pre-registration, registration, insurance and precertification verification, document completion, point-of-service collections, and work-output review. Assignments may cover multiple locations within the facility or health system and varied Patient Access Services operations, including call center, patient-facing, and bedside functions. The position supports accurate patient registration and insurance processing, timely documentation and authorizations, patient estimates and collections, efficient patient flow, and positive patient experiences. It also requires maintaining confidentiality, following facility and department policies, supporting operational improvements, and responding appropriately to emergencies.

Requirements

High school diploma or GED.
No prior work experience is required.
Excellent public-relations and communication skills, with a professional demeanor when dealing with patients, families, coworkers, medical staff, and third-party payers, including irate or abusive individuals.
Ability to make independent decisions, demonstrate emotional maturity, and use sound judgment.
Ability to work well in a team-oriented environment and apply a variety of operating procedures.
Ability to organize work for efficient time use, productivity, and patient flow.
Ability to work effectively in high-stress, fast-paced situations with frequent interruptions.
Proficient use of computer equipment.
Ability to read and write legibly with accurate spelling.
Flexibility to work hours and days outside normal shifts or routines when departmental or system demands require.
Ability to maintain confidentiality and handle patient and account information appropriately.

Nice To Haves

One year of customer service experience.
Previous experience with or knowledge of ICD-9 and CPT-4 coding techniques.
Knowledge of medical terminology.
Relevant training or education, which may be considered as experience.
Some college coursework.

Responsibilities

Register patients according to department standards, policies, and procedures, promoting efficient throughput and a positive patient experience.
Enter and verify accurate demographic and financial information; review registration quality edits, exceptions, or rejections to help address billing denials.
Validate insurance eligibility and coordination of benefits, confirm payor information and coverage types, and update account records as appropriate.
Complete or update precertifications and authorizations within payor time frames, document them, check medical necessity, and facilitate additional diagnosis requests when relevant.
Complete registration signatures, consents, regulatory documents, and payment-liability forms, and ensure required forms are delivered before services are rendered.
Enter account documentation in designated health information system fields and scan insurance, identification, eligibility, and authorization records; index orders as assigned.
Prepare patient estimates using the Epic Estimates workflow, review them with patients, obtain e-signatures, request payment of patient liabilities, and apply discounts according to department standards.
Perform cashier duties and complete individual or departmental deposits as directed when a centralized cashier is unavailable.
Manage time and resources to support patient throughput and account processing; provide float support across Patient Access Services areas as requested.
Assist patients with medical-record requests when assigned.
Coordinate with case management or nursing to support accurate patient placement and status in accordance with physician orders.
Contribute to process improvement and maintain working knowledge and technical proficiency in assigned areas, including call-rotation duties when required.
Maintain patient-data confidentiality, uphold the health system’s ethics and compliance requirements, and report compliance concerns.
Respond appropriately to disaster or emergency situations and perform other assigned tasks.