Patient Access (Registration) Specialist - Part Time

UVM Medical Center • Burlington, VT

4d • Onsite

About The Position

The Patient Access Specialist is a fundamental part of the patient experience and contributes to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management, and financial screening activities to provide exceptional customer service to patients, families, and visitors. The role navigates complex regulatory requirements and multiple information systems to support physician and hospital operations while delivering a caring, streamlined, transparent, and cohesive process. The Specialist works independently, resolves patient and operational issues, manages patient financial engagement, and facilitates all aspects of the access experience to support the UVM Medical Center revenue cycle.

This is a part-time, 100% onsite position at the Main Campus in Burlington, Vermont. The schedule is Monday, Tuesday, Wednesday, Friday, and Sunday, 7:00 AM–11:00 AM, for 20 standard hours biweekly. This is a bargaining union position.

Requirements

• Associate degree or vocational training in a relevant area; a combination of education and experience may be substituted.
• At least one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling, or work in a health care environment.
• Ability to diffuse angry customers and handle pressure.
• Excellent verbal communication skills.
• Demonstrated ability to deal effectively and compassionately with sensitive situations.

Nice To Haves

• Prior experience with medical billing.

Responsibilities

• Coordinate patient scheduling and registration.
• Manage insurance and payer eligibility activities.
• Conduct financial screening activities.
• Provide customer service to patients, families, and visitors.
• Navigate regulatory requirements and multiple information systems in support of physician and hospital operations.
• Resolve patient and operational issues independently.
• Manage patient financial engagement and facilitate the patient access experience.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree