Patient Access (Registration) Specialist - Part Time

University of Vermont Health Network • Burlington, VT

5d • $22 - $32 • Onsite

About The Position

The Patient Access Specialist is a fundamental part of the patient experience and contributes to the financial health of the organization. The Specialist coordinates scheduling, registration, insurance and payer eligibility management, and financial screening activities to provide exceptional customer service to patients, families, and visitors. The role navigates complex regulatory requirements and coordinates work across multiple information systems to support physician and hospital operations while providing a caring, streamlined, transparent, and cohesive access experience. The Specialist works independently, resolves patient and operational issues, manages patient financial engagement, and helps ensure the UVM Medical Center revenue cycle remains whole.

This is a part-time, 100% onsite position at the UVM Medical Center Main Campus in Burlington, Vermont. The schedule is Monday through Friday, 5:30 a.m. to 9:30 a.m., for 20 standard hours per week. This is a bargaining union position.

Requirements

• Associate degree or vocational training in a relevant area; a combination of education and experience may be substituted.
• At least one year of experience in customer service, medical billing, coding, insurance or authorization, management, scheduling, or a health care environment.
• Ability to diffuse angry customers and handle pressure.
• Excellent verbal communication skills.
• Demonstrated ability to deal effectively and compassionately with sensitive situations.

Nice To Haves

• Prior experience with medical billing.

Responsibilities

• Coordinate patient scheduling and registration.
• Manage insurance and payer eligibility activities.
• Conduct financial screening activities and manage patient financial engagement.
• Coordinate activities across multiple information systems to support physician and hospital operations.
• Provide customer service to patients, families, and visitors throughout the access experience.
• Navigate regulatory requirements and resolve patient and operational issues independently.
• Facilitate a streamlined, transparent, and cohesive access experience that supports the organization's revenue cycle.

What This Job Offers

• Job Type: Part-time
• Education Level: Associate degree