registration specialist

WVU Medicine•Uniontown, AL

4d•Onsite

About The Position

The Registration Specialist performs administrative and clerical duties to manage patient registration and patient financial obligations. The role obtains and enters demographic, billing, and insurance information into registration and billing systems; scans insurance cards and photo identification; and provides patients or their representatives with information about insurance, bill payment, and hospital procedures. The specialist prepares registration and privacy paperwork, obtains signatures, collects and documents applicable patient payments, and prepares patient identification armbands. Additional duties may include obtaining pre-certifications and authorizations, conducting coverage screenings and medical necessity checks, completing Advanced Beneficiary Notices, scheduling or changing appointments, checking orders against scheduled services, balancing receipts and cash drawers, and following up on accounts flagged by the system. The position operates in a high-volume, fast-paced hospital environment with frequent interaction with patients and staff and possible exposure to communicable disease.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize and retrieve substantial information or reference written sources and appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.
Ability to meet the physical demands of frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; normal visual acuity; manual dexterity to operate business equipment; and sitting or standing for extended periods.
Ability to read and comprehend.

Responsibilities

Obtain patient demographic, billing, and insurance information from the patient or their representative and enter it into registration and billing systems.
Scan insurance cards and photo identification and explain insurance, bill payment, and hospital procedures to patients or their representatives.
Complete managed-care pre-certification and authorization responsibilities when applicable.
Prepare consent, privacy-practice, and other registration paperwork and obtain required signatures, including electronic signatures for consent to treat and financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and record payments in the registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and cash drawers as needed and follow up on accounts as indicated by system flags.
Initiate applicable screenings, obtain coverage information, and complete related paperwork.
Perform medical necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients in accordance with hospital workflows.
Check orders for completeness and validate orders against scheduled services.
Use applicable software and equipment accurately, follow downtime procedures, and report or document unsafe conditions, incidents, and defective equipment according to hospital policy.