Registration Specialist

Schuylkill • Bethlehem, PA

1d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts patient interviews by phone and in person to establish accounts, collect demographic, insurance, and clinical information, support appropriate scheduling, and help secure financial clearance. The specialist educates patients about their financial responsibilities and collects out-of-pocket fees.

The position supports a welcoming patient experience while ensuring registration accuracy, complete documentation, and compliance. It also involves reviewing schedules for potential conflicts and working with colleagues and providers to resolve issues affecting department flow.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Must successfully pass required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in health care or a related field.
• Two years of registration or insurance verification experience in a health care setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to obtain demographic, insurance, referral or authorization, and other pertinent information.
• Engage patients during registration to create a welcoming and positive experience, in person or by phone.
• Confirm referring providers’ orders are complete and match the scheduled appointment; obtain a new order before the test or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling when needed.
• Review daily schedules, identify potential conflicts affecting department flow, and confer with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED