Registration Specialist

Lehigh Valley Health Network • Bethlehem, PA

3d • Onsite

About The Position

Coordinates patient registration, insurance verification, and patient scheduling. Conducts interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. Educates patients about their financial responsibilities and collects out-of-pocket fees. The role is onsite at the Health Center at Muhlenberg in the East Region and works a day-shift schedule from Monday through Friday.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Successfully pass the required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Bilingual Spanish/English.

Responsibilities

• Interview patients using open-ended questions to gather demographic, insurance, referral or authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a new order before testing or treatment when an order is incomplete or inaccurate.
• Accurately scan insurance cards, scripts, patient identification, and pertinent documentation, including regulatory forms.
• Obtain signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patient financial liability and create estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential conflicts affecting department flow, and confer with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED