Registration Specialist
About The Position
The Registration Specialist supports a positive patient experience by helping patients navigate registration, insurance eligibility, and appointment preparation. The role contributes to accurate billing and clean claims by reducing delays and preventing registration-related issues. It works in coordination with Billing and front-office teams to address patient questions and concerns, supporting accessible, high-quality community healthcare. The specialist completes scheduled, walk-in, and same-day registrations; contacts patients to gather information before appointments; processes eligibility and sliding fee discount documentation; answers phone lines and non-clinical questions; and protects patient confidentiality while supporting HIPAA, quality, and patient-flow standards. The role also serves as a resource for front-office teams and provides a smooth handoff to Billing for billing-related concerns.
Requirements
- High school diploma or GED.
- Basic understanding of medical terminology and documentation.
- Basic mathematical skills.
- Strong customer service, communication, and interpersonal skills.
- Ability to maintain confidentiality and demonstrate empathy with diverse patients.
- Ability to obtain and maintain Epic certification and annual compliance.
- Ability to lift 20 lbs. regularly and 30–50 lbs. occasionally.
- Ability to sit for extended periods.
- Direct exposure to computer screens.
- May be exposed to contagious or infectious diseases.
Responsibilities
- Complete registration for scheduled appointments and verify insurance eligibility.
- Contact patients to obtain needed information before their appointments.
- Process eligibility and sliding fee discount documentation.
- Provide a smooth handoff to Billing for billing-related questions and concerns.
- Support walk-in and same-day registrations and serve as a resource for front-office teams.
- Answer multiple phone lines and assist patients with non-clinical questions.
- Protect patient confidentiality and support HIPAA, quality, and patient-flow standards.
Benefits
- Training and development through Epic certification.
- Mission-driven work supporting patients.
- A welcoming and collaborative Care Team.
- Opportunities to build healthcare and revenue-cycle experience.
- Opportunity to make a difference in the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
