Registration Specialist

North Memorial Health Career Portal • Robbinsdale, MN

2d • Onsite

About The Position

The Registration Specialist is often among the first people a customer or family encounters at North Memorial Health, so the role requires a commitment to delivering a remarkable customer and family experience. The registration process ensures customers are correctly identified and that required information is recorded, including identification credentials, demographic and insurance information, and customer liabilities.

The specialist may interact with customers and families from diverse backgrounds and in unusual or unexpected situations. Customers may range in age from neonates and infants to children, adolescents, adults, and older adults. The role involves direct interactions with customers and families, as well as staff and physicians in areas where customers receive care. Work is supported by computer, telecommunications, and other automated office systems and is performed in the context of regulatory requirements, hospital policies and procedures, and applicable state and federal law.

Requirements

• High school graduate or equivalent required.
• Must be at least 18 years old to witness the signing of consent forms.
• Previous patient scheduling, registration, and/or data-entry experience required.
• Ability to type 35 words per minute with acceptable spelling capabilities.
• Ability to handle stressful situations and maintain composure in front of customers, visitors, and staff.
• Demonstrated ability to transition effectively from one area to another.
• Proficiency in English.
• Applicants must be currently authorized to work in the United States on a full-time basis; work visa sponsorship is not available.

Nice To Haves

• Some college preferred.
• One year of scheduling and/or registration experience in a hospital, clinic, or physician's office preferred.
• Knowledge of medical terminology preferred.

Responsibilities

• Identify customers correctly and record required information, including identification credentials, demographic information, insurance information, and customer liabilities.
• Interact with customers and families, as well as staff and physicians, in areas where customers receive care.
• Transition effectively from one area to another.
• Use computer technology, telecommunications technology, and other automated office support systems to perform registration work.
• Maintain composure when handling stressful situations in front of customers, visitors, and staff.

Benefits

• Health insurance benefits are available, with multiple health plans based on work-group eligibility.
• 401(k) retirement match or pension plan, based on work-group eligibility.
• Paid time off plans.
• Adoption reimbursement up to $3,000 per child.
• Child-care discount program offering 10% off weekly tuition at New Horizon.
• Education/tuition reimbursement.
• 24/7 fitness center access for benefit-eligible team members.
• Eligible for the Public Student Loan Forgiveness program as an employee of a nonprofit organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED