Registration Specialist

Altru Health System•Grand Forks, ND

8d•$16 - $24•Onsite

About The Position

The Registration Specialist Clinic works under the direction of the practice manager and supports clinic operations by answering incoming calls and responding to patient requests and inquiries. The role schedules physician appointments and hospital-related appointments and procedures, obtains information from patients or families to complete registration, verifies information using various software, completes Medicare Secondary Payer (MSP) questions, and reviews current insurance and copay information. The typical schedule is Monday through Friday, 7:30 a.m. to 4:30 p.m. The position is based at Altru Cancer Center, 960 S. Columbia Rd., Grand Forks, ND 58201, and includes frequent computer and patient-information handling in an indoor environment.

Requirements

Proficiency in reading, writing, and speaking English to communicate effectively with patients, families, and team members.
Ability to meet the position’s physical demands, including continuous sitting, handling/fingering/feeling, seeing, and hearing; frequent reaching; and occasional standing, walking, bending, squatting, and twisting.
Ability to lift 10–20 pounds from floor to waist level; carry and push/pull less than 10 pounds.
Infrequent driving requirement.

Nice To Haves

Associate degree in Healthcare preferred.
At least one year of related experience preferred.

Responsibilities

Answer incoming clinic calls and respond to patient requests and inquiries.
Collect and record demographic, insurance, financial, and clinical information in the computer system to register patients accurately.
Record and collect necessary patient account documents.
Collect self-pay balances, prepayment amounts, and copays according to guidelines, if applicable.
Create accounts for new patients and update existing patient accounts to support accurate services and account processing.
Schedule patient visits and procedures, coordinating appointments with other departments to meet patient and provider needs.
Accurately schedule and register appointments.
Follow third-party payer requirements for insurance verification, obtain authorizations and precertifications, and complete other activities that support appropriate billing and reimbursement.
Review Medicare accounts for completed MSPQ.
Modify the work schedule to meet department goals, deadlines, and the needs of the department and patients.
Perform other duties as assigned or needed to meet department or organizational needs.