Registration Specialist- Dermatology

WVU Medicine

11d•Onsite

About The Position

The Registration Specialist performs administrative and clerical duties to manage patient registration and patient financial obligations in a dermatology practice. The role collects and enters patient demographic, billing, and insurance information; prepares registration documents; supports payment collection and account follow-up; and schedules patient appointments. It also includes checking medical necessity, verifying orders against scheduled services, and potentially completing managed-care authorizations and screenings. The position works in a high-volume, fast-paced environment with continual interactions with patients, medical staff, and support staff. It involves exposure to communicable disease and physical activities such as frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping, as well as sitting or standing for extended periods.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize information and reference written sources or appropriate personnel for information not retained.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain demographic, billing, and insurance information from patients or their representatives, enter it into registration and billing systems, and scan insurance cards and photo identification.
Provide patients with information about insurance, bill payment, and hospital procedures.
Potentially complete managed-care pre-certification and authorization responsibilities.
Prepare consent, privacy-practice, and other registration paperwork; present documents for signature and obtain electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient-liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and cash drawer as needed, and follow up on accounts identified by system flags.
Potentially initiate screenings, obtain coverage information, and complete related paperwork.
Perform medical-necessity checks and complete Advanced Beneficiary Notices as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.