Registration Specialist

Lehigh Valley Health Network • Pottsville, PA

5d • Onsite

About The Position

The Registration Specialist coordinates patient registration, insurance verification, and scheduling. The role conducts patient interviews by phone and in person to establish accounts by gathering demographic, insurance, and clinical information, supporting appropriate scheduling and financial clearance. The specialist explains patients’ financial responsibilities and collects out-of-pocket fees.

This is an onsite day-shift position at Lehigh Valley Hospital–Schuylkill S. Jackson Street, with multiple start times and a second-shift rotation every other weekend and holiday.

Requirements

• High school diploma or GED.
• One year of customer service experience or one year in a healthcare environment, such as a hospital or physician office.
• Computer and typing proficiency.
• Ability to interact with a diverse customer base, including people seeking emergency services or treatment due to an accident or illness.
• Must successfully pass the required training in two attempts or fewer.

Nice To Haves

• Associate’s degree in healthcare or a related field.
• Two years of registration or insurance verification experience in a healthcare setting.
• Knowledge of medical terminology.
• Spanish/English bilingual proficiency.

Responsibilities

• Interview patients using open-ended questions to gather demographic, insurance, referral and authorization, and other relevant information.
• Engage patients throughout registration to provide a welcoming and positive experience in person or by phone.
• Ensure referring providers’ orders are complete and match scheduled appointments; obtain a corrected or new order before testing or treatment when needed.
• Accurately scan insurance cards, prescriptions, patient identification, and other relevant documentation, including regulatory forms.
• Obtain required signatures, including service-specific consents, to support timely reimbursement.
• Determine and collect patients’ financial liability and prepare estimates when applicable.
• Refer patients to financial resources for assistance with financial counseling as needed.
• Review daily schedules, identify potential scheduling conflicts affecting department flow, and coordinate with colleagues and providers to resolve them.
• Maintain compliance with registration accuracy.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED