Registration Specialist-P

WVU Medicine•Ranson, WV

About The Position

The Registration Specialist performs administrative and clerical duties related to patient registration and patient financial obligations. The role gathers and enters patient demographic, billing, and insurance information; assists patients with insurance, billing, and hospital procedure questions; manages registration documents and signatures; collects and records payments; and supports scheduling and order validation. The position may also handle managed care authorization tasks and coverage screenings. Work takes place in a high-volume, fast-paced environment with frequent interaction with patients and medical and support staff, and exposure to communicable disease.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize information and reference written sources or appropriate personnel for information not retained.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.

Responsibilities

Obtain patient, family, or legal guardian demographic, billing, and insurance information; enter it into registration and billing systems and scan insurance cards and photo identification.
Provide patients with information concerning insurance, bill payment, and hospital procedures.
Complete managed care pre-certification and authorization responsibilities as needed.
Prepare consent forms, privacy notices, and other registration paperwork; obtain required signatures, including electronic signatures for consent to treat and patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
Prepare patient identification armbands.
Balance daily receipts and the cash drawer for patient payments as needed, and follow up on accounts identified by system flags.
Initiate screenings and gather information for coverage, completing appropriate paperwork as needed.
Perform medical necessity checks and complete an Advanced Beneficiary Notice as needed.
Schedule, reschedule, or cancel patients according to hospital workflows.
Check that orders are complete and validate orders against scheduled services.