Registration Specialist | SRG Emergency Access Services | Full Time | Days

Singing River Health System • Gulfport, MS

15d • Onsite

About The Position

The Patient Access Services Registration Specialist is the first point of contact for patients and visitors at Singing River Health System and is responsible for providing a pleasant experience. The specialist interviews patients or their representatives to collect complete and accurate demographic, financial, and insurance information needed for billing and collection of patient accounts, and screens for insurance pre-certification requirements.

The role helps minimize medical risk and Health System liability by correctly identifying patients, resolving duplicate medical record numbers, applying the appropriate identification band, providing patients with their rights and responsibilities and privacy-practices information, and properly recording privacy wishes. The specialist contributes to Revenue Cycle success by meeting accuracy and attention-to-detail standards in registrations and assigned tasks.

The position is based at Singing River Gulfport Hospital and follows a split-shift schedule: two shifts from 6:00 AM to 4:30 PM and two shifts from 10:00 AM to 8:30 PM. Schedules may change according to hospital needs, including off days, shifts, or weekends.

Requirements

• High school diploma or equivalent.
• Must complete appropriate de-escalation training by the end of position orientation (90 days).
• Ability to use a computer proficiently, including keyboard proficiency, and office technology such as telephone and fax; proficiency with MS Outlook and Word.
• Strong written and verbal communication skills, including the ability to communicate in person and by telephone.
• Ability to make assessments and decisions, work under pressure, meet deadlines, attend to detail, and multitask in complex situations.
• Ability to maintain collaborative and respectful working relationships.
• Superior customer service skills and professional etiquette.
• Emotional stability conducive to working under high stress levels.
• Ability to be active for extended periods without undue fatigue and to meet assigned schedules.

Nice To Haves

• Some college.
• Certified Healthcare Access Associate (CHAA) or Certified Revenue Cycle Representative (CRCR) certification.
• Experience in a hospital or physician office setting performing registration and scheduling, insurance verification, and/or customer service.

Responsibilities

• Provide a pleasant experience as the first point of contact for patients and visitors.
• Interview patients or their representatives to obtain accurate demographic, financial, and insurance information for billing and account collection.
• Screen for insurance pre-certification requirements.
• Correctly identify patients and resolve duplicate medical record numbers.
• Identify patients with the appropriate identification band.
• Provide patients with a copy of their rights and responsibilities and the Health System's privacy practices, and record their privacy wishes appropriately.
• Meet accuracy and attention-to-detail standards in registrations and assigned tasks.
• Work assigned schedules, which may change based on hospital needs and may include different off days, shifts, or weekends.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED