Registration Specialist Sr

Valleywise Health•Phoenix, AZ

About The Position

Under the general direction of the Patient Registration Manager, the Registration Specialist Sr leads comprehensive registration and eligibility functions to maintain an efficient operational workflow for patients seeking services throughout Valleywise Health. The role works with management and staff to identify and resolve issues that impact revenue and reimbursement, and oversees daily operations of specific work units within the Patient Registration Department. The Registration Specialist Sr partners with Patient Registration Supervisors to provide leadership coverage and presence to registration and eligibility work units, and provides leadership in managing departmental operations and major projects.

Requirements

High school diploma or GED.
At least five years of general clerical duties, preferably in a healthcare environment.
Ability to read, write, and speak effectively in English.
Working knowledge of Microsoft Excel and Word.
Ability to handle multiple complex projects.
Excellent written and verbal communication, time management, mentoring, and leadership skills.
Competency in billing and collection rules and regulations for all payers.
Ability to communicate and relate effectively with patients and hospital staff.
Ability to work independently within established departmental policies and procedures.
Detailed knowledge and understanding of DES/AHCCCS programs and eligibility factors.
Excellent data entry skills, including 10-key by touch, and accurate typing at 30 words per minute.
Good interpersonal and written and verbal communication skills, including basic grammar, spelling, and punctuation.
Knowledge of federal and state Fair Debt Collection Regulations.
Knowledge of collection guidelines for commercial, managed care, workers' compensation, and self-pay.
Organizational, general math, and training skills.

Nice To Haves

Associate degree in Business Administration, Finance, or a related field.
Prior healthcare registration, financial counseling, and/or scheduling experience.
Epic certification.
HFMA certification.
Insurance verification and Medicaid eligibility experience.
Critical thinking skills.

Responsibilities

Lead registration and eligibility functions to maintain an efficient operational workflow for patients.
Work with management and staff to identify and resolve issues impacting revenue and reimbursement.
Oversee daily operations of specific Patient Registration Department work units.
Partner with Patient Registration Supervisors to provide leadership coverage and presence to registration and eligibility work units.
Provide leadership in managing departmental operations and major projects.
Direct, plan, schedule, and organize work in accordance with billing and collection rules and regulations for all payers.
Interview and investigate to obtain information that may not be offered.