Registration Services Coordinator (Administrative Support Coordinator I)

San Diego State University • San Diego, CA

2d • Hybrid

About The Position

San Diego State University’s Office of the Registrar is hiring a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and members of the public. Under the general direction of the Associate Registrar and Assistant Registrar for Campus Support, the Coordinator explains procedures and regulations related to registration, grades, transcripts, academic records, and enrollment. The role assists students whose circumstances are not addressed by standard registration processes, reviews and processes petitions, resolves challenging situations, identifies options, and refers individuals to other campus offices when appropriate.

The Coordinator processes academic record updates, enrollment and degree verifications, transcript requests, testing results, program changes, and cross-enrollment transactions while protecting confidential student information under FERPA. The position collaborates with the Bursar’s Office, Financial Aid, the Library, academic departments, and other campus partners to maintain accurate academic records and provide accessible, efficient enrollment services.

This is a full-time, benefits-eligible, permanent/probationary position classified as non-exempt under FLSA and eligible for overtime compensation. Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., though hours may vary with operational needs. After a training period requiring on-site presence, the position is eligible for telecommuting up to two days per week. The salary range is $4,047–$5,896 per month; initial step placement is based on qualifications and experience and is not expected to exceed Step 1 ($4,047 per month).

Entry to the classification requires functional knowledge of standard office procedures and practices; the ability to understand and operate within varied organizational structures; strong English grammar, spelling, punctuation, and communication skills; and the ability to use and quickly learn office technology and software. These qualifications would normally be obtained through a high school, technical/vocational program, or equivalent, combined with several years of related office work experience. Some positions may require business mathematics beyond basic arithmetic.

SDSU’s benefits include paid holidays, vacation and sick leave; a CalPERS pension plan with retiree healthcare; medical, dental, and vision options; a CSU tuition fee waiver for employees and eligible dependents; and optional FlexCash, life and disability insurance, legal and pet plans. Campus offerings include access to the library, campus events, employee groups, and volunteer and social activities.

Requirements

• Functional knowledge of standard office procedures and practices and the ability to understand and operate within a variety of organizational structures.
• Thorough knowledge of English grammar, spelling, and punctuation, with the ability to communicate clearly orally and in writing.
• Ability to use and quickly learn new office support technology systems and software packages.
• Qualifications normally obtained through a high school program, technical/vocational program, or equivalent, combined with several years of related office work experience.
• Thorough understanding of FERPA requirements concerning the release of student information.
• Working knowledge of CSU residency rules and regulations.
• Working knowledge of USCIS immigration classifications and immigrant visas.
• Demonstrated ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff, alumni, and the broader campus community.
• Applicants must currently be authorized to work in the United States on a full-time basis; SDSU does not sponsor staff or management positions.
• Satisfactory completion of a background check, including a criminal records check, is required for employment.

Nice To Haves

• Experience working in an enrollment services division or Registrar’s office.
• Experience in a university setting working with diverse student populations.
• At least two years of clerical or administrative support experience in customer service.
• Knowledge of business mathematics beyond basic arithmetic may be required for some positions.

Responsibilities

• Explain enrollment procedures and regulations, assist with registration exceptions, communicate course and conditional admission requirements, and remove registration holds when requirements are satisfied.
• Review and process petitions concerning late schedule adjustments, cross-campus enrollment, major changes, withdrawals, credit/no credit requests, registration exceptions, visitor enrollment, and concurrent enrollment using established guidelines.
• Analyze enrollment issues, identify viable alternatives, resolve complaints and difficult situations, and refer students, faculty, staff, and members of the public to appropriate campus resources.
• Process changes to names, Social Security numbers, addresses, programs, majors, testing results, and leaves of absence while maintaining accurate and timely academic records.
• Provide enrollment and degree verifications and issue transcripts while applying FERPA requirements and safeguarding confidential student information.
• Coordinate with the Bursar’s Office, Financial Aid, the Library, academic departments, and other campus partners to address registration and enrollment issues and support cross-enrollment programs.
• Gather information, research operational problems, and assist in developing improved forms, procedures, and technology-supported services.

Benefits

• 15 paid holidays, vacation, and sick leave.
• CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
• Medical, dental, and vision options at low or no cost.
• CSU tuition fee waiver for employees and eligible dependents.
• Optional FlexCash, life and disability insurance, legal plans, and pet plans.
• Access to the library, campus events, employee groups, and volunteer and social activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED