Registration Services Coordinator (Administrative Support Coordinator I)
About The Position
San Diego State University’s Office of the Registrar is seeking a Registration Services Coordinator to provide enrollment services and customer support to students, faculty, staff, admitted applicants, graduates, alumni, and members of the public. Under the general direction of the Associate Registrar and Assistant Registrar for Campus Support, the Coordinator explains procedures and regulations related to registration, grades, transcripts, academic records, and enrollment. The role assists students when standard registration processes do not address their circumstances, reviews and processes petitions, and helps resolve challenging situations by identifying appropriate options or referring individuals to other campus offices. The Coordinator processes academic record updates, enrollment and degree verifications, transcript requests, testing results, program changes, and cross-enrollment transactions while safeguarding confidential student information under FERPA. The role collaborates with the Bursar’s Office, Financial Aid, the Library, academic departments, and other campus partners to maintain accurate academic records and support accessible, efficient enrollment services. This is a full-time, benefits-eligible, permanent/probationary, non-exempt position eligible for overtime. Standard work hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., with possible variation based on operational needs. The position may telecommute up to two days per week following an on-site training period.
Requirements
- Fully functional knowledge of and skill in standard office procedures and practices, and the ability to understand and operate in a variety of organizational structures.
- Thorough knowledge of English grammar, spelling, and punctuation, with the ability to communicate clearly orally and in writing.
- Ability to use and quickly learn new office support technology systems and software packages.
- Thorough understanding of the Family Educational Rights and Privacy Act (FERPA) concerning the release of student information.
- Working knowledge of CSU residency rules and regulations.
- Working knowledge of USCIS immigration classifications and immigrant visas.
- Ability to guide students through enrollment processes and provide comprehensive support to students, faculty, staff, alumni, and the broader campus community.
- Qualifications normally obtained through a high school program, technical/vocational program, or equivalent, combined with several years of related office work experience.
- Applicants must currently be authorized to work in the United States on a full-time basis.
Nice To Haves
- Experience working in an enrollment services division or Registrar’s office.
- Experience in a university setting working with diverse student populations.
- At least two years of clerical or administrative support experience in customer service.
Responsibilities
- Explain enrollment procedures and regulations, assist with registration exceptions, communicate course and conditional admission requirements, and remove registration holds when requirements are satisfied.
- Review and process petitions related to late schedule adjustments, cross-campus enrollment, major changes, withdrawals, credit/no credit requests, registration exceptions, visitor enrollment, and concurrent enrollment using established guidelines.
- Analyze enrollment issues, develop viable alternatives, resolve complaints and difficult situations, and refer constituents to appropriate campus resources.
- Process name, Social Security number, address, program, major, testing result, and leave of absence changes while maintaining accurate and timely academic records.
- Provide enrollment and degree verification and issue transcripts while applying FERPA requirements and safeguarding confidential student information.
- Coordinate with the Bursar’s Office, Financial Aid, the Library, academic departments, and other campus partners to address registration and enrollment issues and support cross-enrollment programs.
- Gather information, research operational problems, and assist with developing improved forms, procedures, and technology-supported services.
Benefits
- 15 paid holidays, vacation, and sick leave.
- CalPERS pension plan with retiree healthcare and reciprocal agreements with other California public retirement systems, including the UC.
- Medical, dental, and vision coverage options at low or no cost.
- CSU tuition fee waiver for employees and eligible dependents.
- Optional FlexCash, life and disability insurance, legal plans, and pet plans.
- Access to the library, campus events, employee groups, and volunteer and social activities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
