Registration & Scheduler- Gilbert

HonorHealth•Gilbert, AZ

22h•Onsite

About The Position

The Registration & Scheduler serves as the first point of contact for customers and organizes clerical and administrative department duties. The role performs cross-functional clerical and patient support tasks, including telephone coverage, patient registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Duties may vary depending on departmental needs. The position greets and assists customers, directs inquiries to the appropriate person, and orients patients to the department. Scheduling duties include arranging initial and follow-up appointments, documenting and communicating no-shows, and providing schedules to staff in the requested format. Registration duties include collecting patient and authorization information, creating or selecting electronic records, obtaining signatures, completing data entry and scanning, coordinating referrals and financial responsibility, obtaining insurance authorizations, and collecting payments when applicable. The role also maintains patient charts in accordance with HIPAA requirements, communicates with insurance carriers and billing teams about authorization and billing updates, forwards relevant records to medical records, checks email, maintains office supply inventory, and performs other assigned duties. Depending on departmental needs, the role may also support imaging workflows, including retrieving images and reports from PACS, preparing patients for exams, maintaining and distributing records, and transporting patients when necessary.

Requirements

High school diploma or GED.
Preferred: One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Preferred: Two years of healthcare-related experience, including scheduling and registration, patient access, outpatient medical imaging, medical scheduling, or closely related experience.
For Pediatric Behavioral Health Sites only: Current Fingerprint Clearance Card, or apply for and be eligible to receive one within seven working days after employment.

Nice To Haves

Basic Life Support (BLS) certification is preferred.
One year of healthcare-related experience with medical terminology, or healthcare scheduling and/or registration experience.
Two years of healthcare-related experience, including scheduling and registration, patient access, outpatient medical imaging, medical scheduling, or closely related experience.

Responsibilities

Greet and communicate with customers and direct inquiries to the appropriate individual.
Answer telephone calls and retrieve and respond to voicemail messages.
Orient patients to the department and provide directions and instructions.
Schedule initial and follow-up appointments and procedures.
Track and document no-shows and communicate them to physicians when applicable.
Provide schedules to staff in the directed format.
Register patients, create or select appropriate electronic records, obtain signatures, and coordinate authorization, referral, and financial-responsibility information.
Complete daily data entry and scan patient registration information.
Obtain insurance authorizations as applicable and collect required copayments and procedure payments.
Complete and submit daily deposits or billing as applicable.
Maintain patient charts and ensure appropriate information is forwarded to medical records in accordance with HIPAA requirements.
Communicate with insurance carriers, hospital billing, and workers’ compensation contacts regarding authorization and billing updates.
Check email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
When applicable, receive and transfer incoming calls, generate reports, and retrieve images from the PACS system.
When applicable, assist with patient workflow, maintain and disseminate records, prepare patients for exams, and transport patients when necessary.
Perform other duties as assigned.