Registration & Scheduler

HonorHealth•Scottsdale, AZ

6d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. Performs cross-functional clerical and patient-support work involving telephone calls, registration, scheduling, administrative tasks, and data entry. Maintains patient charts and communicates with physicians’ offices as needed. Duties may vary based on departmental needs. The role includes greeting and communicating with customers, answering calls and responding to voicemail, directing information to the appropriate people, and orienting patients to the department. Depending on the department, imaging support may include retrieving reports and images from the PACS system, supporting patient workflow and preparation, maintaining and disseminating records, transporting patients when necessary, and assisting supervisors, radiologists, or technologists within the scope of the position. Scheduling duties include arranging initial and follow-up procedure appointments, tracking and documenting no-shows, communicating with physicians when applicable, and providing schedules to staff in the requested format. Registration duties include providing registration information, creating or selecting electronic records, obtaining signatures, coordinating medical authorizations and referrals, recording financial responsibility, entering and scanning registration information, obtaining insurance authorizations, collecting payments, and completing deposits or billing as applicable. The position also maintains patient charts in accordance with HIPAA, communicates with insurance carriers, hospital billing, and workers’ compensation as needed, and forwards appropriate chart information to medical records. Additional duties include reviewing email daily, providing relevant information to the supervisor, maintaining office supply and form inventory, placing orders, and performing other assigned duties.

Requirements

High school diploma or GED.
One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting (preferred).
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience (preferred).
Current Fingerprint Clearance Card, or apply for and be eligible to obtain one within seven working days after employment; requirement applies to Pediatric Behavioral Health sites only.

Nice To Haves

Current Basic Cardiac Life Support (BCLS) certification is preferred.
One year of healthcare-related experience with medical terminology, or healthcare-setting scheduling and/or registration experience.
Two years of healthcare-related experience including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.

Responsibilities

Greet and communicate with customers; answer telephone calls, retrieve and respond to voicemail, and direct information to the appropriate individual.
Orient patients to the department by providing directions and instructions.
As applicable, receive and transfer calls, generate reports, retrieve images from the PACS system, support patient workflow, maintain and disseminate records, prepare patients for exams, transport patients when necessary, and assist supervisors, radiologists, or technologists within the scope of the position.
Schedule initial and follow-up procedure appointments, track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the requested format.
Complete patient registration, including providing initial registration information, creating or selecting electronic records, obtaining signatures, coordinating authorizations and referrals, and documenting financial responsibility.
Complete daily data entry and scanning of registration information.
Obtain insurance authorizations as applicable and collect procedure co-pays and other required payments.
Complete and submit daily deposits or billing as applicable.
Maintain patient charts in accordance with HIPAA, communicate with insurance carriers, hospital billing, and workers’ compensation about authorization updates and billing, and forward appropriate chart information to medical records.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
Perform other duties as assigned.