Registration & Scheduler

HonorHealth • Scottsdale, AZ

5d • Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties for the department. Performs cross-functional clerical and patient-support work, including telephone service, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Duties may vary with departmental needs and may not apply in every department area. Hours are variable between 6 a.m. and 6 p.m.

Requirements

• High school diploma or GED.
• One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
• For Pediatric Behavioral Health Sites only: have a current Fingerprint Clearance Card, or apply for one within seven working days after employment and be eligible to receive it.

Nice To Haves

• Two years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, medical scheduling, or a closely related area.
• Current Basic Cardiac Life Support (BCLS) certification.

Responsibilities

• Greet and communicate with customers, answer telephone calls, retrieve and respond to voicemail, direct information to the appropriate person, and orient patients to the department.
• For imaging support as applicable, receive and transfer calls, generate reports, retrieve images from the PACS system, support efficient patient workflow, maintain and distribute records, prepare patients for exams, transport patients when necessary, and assist supervisors, radiologists, or technologists within the scope of the position.
• Schedule initial and follow-up procedures, track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the requested format.
• Perform patient registration, provide initial registration information, create or select electronic records, obtain signatures, coordinate medical authorizations and referrals, and explain financial responsibility.
• Enter and scan registration information, obtain insurance authorizations as applicable, collect required copayments and procedure payments, and complete daily deposits or billing as applicable.
• Maintain patient charts in accordance with HIPAA, communicate with insurance carriers, hospital billing, and Workers’ Compensation regarding authorization updates and billing, and forward appropriate chart information to medical records.
• Review email daily and provide the supervisor with relevant information and memorandums.
• Maintain inventory of office supplies and forms and place orders as needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED