Registration Scheduler Heart Care Vascular

HonorHealth•Scottsdale, AZ

2d•Onsite

About The Position

The Registration Scheduler acts as the first point of contact for customers and organizes clerical and administrative work for the Heart Care Vascular Clinic. The role includes telephone support, patient registration and scheduling, data entry, patient chart maintenance, and communication with physician offices and other parties as needed. Duties may vary based on departmental needs. The position is based at the Heart Care Vascular Clinic, 7351 E. Osborn Rd, Scottsdale, Arizona. The stated clinic hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.

Requirements

High school diploma or GED.
One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Fingerprint Clearance Card, or apply for and be eligible to obtain one within seven working days after employment; the posting identifies this requirement for Pediatric Behavioral Health Sites only.

Nice To Haves

Two years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, medical scheduling, or a closely related area.
Basic Cardiac Life Support (BCLS) certification.

Responsibilities

Greet and communicate with customers, answer calls, retrieve and respond to voicemail, and direct information to the appropriate person.
Orient patients to the department and provide directions and instructions.
Schedule initial and follow-up appointments and procedures, track no-shows, document them, and communicate with physicians when applicable.
Provide schedules to staff in the required format.
Perform patient registration, including providing initial registration information, creating or selecting electronic records, obtaining signatures, and coordinating medical authorizations, referrals, and financial responsibility.
Complete daily data entry and scan patient registration information.
Obtain insurance authorizations when applicable and communicate with insurance carriers and hospital billing regarding authorization updates.
Collect required co-payments and procedure payments, and complete and submit daily deposits or billing as applicable.
Maintain patient charts in accordance with HIPAA requirements and forward appropriate chart information to medical records.
Communicate with Workers’ Compensation and hospital billing regarding authorization updates and billing.
View email daily and provide the supervisor with relevant information and memorandums.
Maintain inventory of office supplies and forms and place orders as needed.
As applicable to imaging support duties, receive and transfer calls, generate reports, retrieve images from the PACS system, support patient workflow and preparation, maintain and disseminate records, transport patients when necessary, and assist supervisors, radiologists, or technologists within the scope of the position.
Perform other duties as assigned.