Registration & Scheduler

HonorHealth•Phoenix, AZ

1d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates clerical and administrative duties within the department. Performs cross-functional clerical and patient-support duties, including telephone support, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices as needed. Duties may vary according to departmental needs and may not apply in every department area. The role greets and communicates with customers, answers calls and responds to voicemail, directs information to the appropriate person, and orients patients to the department. Depending on departmental needs, the position may also support imaging operations by retrieving reports and images through the PACS system, supporting patient workflow and exam preparation, maintaining and distributing records, and transporting patients when necessary. The role schedules procedures and appointments, handles patient registration and related records, coordinates authorizations and referrals, collects payments, and communicates with insurance carriers, hospital billing, and medical records. It also monitors email, maintains office supplies, and performs other assigned duties.

Requirements

High school diploma or GED.
Preferred: One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Preferred: Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Fingerprint Clearance Card (FPC): For Pediatric Behavioral Health Sites only, have a current card or apply and be eligible for one within seven working days after employment.

Nice To Haves

Basic Life Support (BLS) certification is preferred.
One year of healthcare-related experience with medical terminology knowledge, or healthcare scheduling and/or registration experience.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.

Responsibilities

Greet and communicate with customers; answer telephone calls, retrieve and respond to voicemail, and direct information to the appropriate individual.
Orient patients to the department and provide directions and instructions.
As needed, receive and transfer calls, generate reports, retrieve images from the PACS system, support patient workflow, maintain and distribute records, ensure patients are prepared for exams, and transport patients when necessary.
Assist supervisors, radiologists, and technologists within the scope of the position as directed.
Schedule procedures and initial and follow-up appointments; track no-shows, document them in the appropriate system, communicate with physicians when applicable, and provide schedules to staff in the requested format.
Provide patients with initial registration information; create or select appropriate electronic records; obtain signatures; and coordinate medical authorizations, referrals, and financial responsibility information.
Complete daily data entry and scan patient registration information.
Obtain insurance authorizations as applicable; collect required co-pays and procedure payments; and complete and submit daily deposits or billing as applicable.
Complete and maintain patient charts in accordance with HIPAA requirements, communicate with insurance carriers and hospital billing about authorization updates, and forward appropriate chart information to medical records.
Communicate with Workers’ Compensation and hospital billing regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as required.
Perform other duties as assigned.