Registration & Scheduler- Gilbert

HonorHealth•Gilbert, AZ

1d•Onsite

About The Position

The Registration & Scheduler serves as the first point of contact for customers and organizes the department’s clerical and administrative work. The role performs cross-functional patient support, telephone, registration, scheduling, data-entry, and patient-chart maintenance duties, and communicates with physicians’ offices as needed. Duties may vary according to departmental needs. The position greets and assists customers, answers calls and voice messages, routes information, and orients patients. Depending on departmental needs, duties may also include supporting imaging operations by retrieving images and reports from the PACS system, helping maintain patient flow, preparing patients for exams, maintaining records, and assisting supervisors, radiologists, or technologists within the position’s scope. Scheduling duties include arranging initial and follow-up procedure appointments, tracking and documenting no-shows, communicating with physicians when applicable, and providing schedules to staff in the requested format. Registration duties include providing initial registration information, creating or selecting electronic records, obtaining signatures, coordinating medical authorizations and referrals, entering and scanning registration information, obtaining insurance authorizations, collecting payments, submitting deposits or billing, and maintaining patient charts in accordance with HIPAA. The role also communicates with insurance carriers, hospital billing, and Workers’ Compensation; forwards chart information to medical records; reviews email; and maintains office supply and form inventory.

Requirements

High school diploma or GED.
One year of experience in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting (listed as preferred).
A current Fingerprint Clearance Card, or the ability to apply for and be eligible for one within seven working days after employment, for Pediatric Behavioral Health Sites only (required).

Nice To Haves

Two years of healthcare-related experience, including scheduling and registration, or experience in Patient Access, Outpatient Medical Imaging, medical scheduling, or a closely related area.
Basic Life Support (BLS) certification.

Responsibilities

Greet and communicate with customers, answer telephone calls and voice messages, route information, and orient patients.
Perform scheduling for procedures and initial and follow-up appointments.
Track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the requested format.
Register patients, create or select electronic records, obtain signatures, and coordinate referrals and medical authorizations.
Complete daily data entry and scanning of patient registration information.
Obtain insurance authorizations, collect required co-pays and payments, and complete daily deposits or billing as applicable.
Maintain patient charts and ensure appropriate information is forwarded to medical records in accordance with HIPAA.
Communicate with insurance carriers, hospital billing, and Workers’ Compensation regarding authorization updates and billing.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain inventory of office supplies and forms and place orders as needed.
As applicable, retrieve reports and images from the PACS system, support patient workflow, prepare patients for exams, maintain and disseminate records, and transport patients when necessary.
Assist the supervisor, radiologist, and/or technologists within the scope of the position as directed.
Perform other duties as assigned.