Registration/Scheduler - General Surgery Clinic

WVU Medicine

22h•$16 - $24•Onsite

About The Position

Performs administrative and clerical duties to manage patient registration and scheduling in the General Surgery Clinic. The position obtains and enters patient demographic, billing, and insurance information; prepares registration and consent paperwork; collects applicable patient payments; schedules appointments and tests for multiple providers; contacts insurance companies to obtain pre-certification; and follows up on accounts as directed. The role works in a high-volume, fast-paced environment with frequent daily interaction with patients, medical staff, and support staff, and exposure to communicable disease. It requires accurate use of computer software and business equipment, attention to detail, organization, multitasking, knowledge of medical insurance and basic medical terminology, and strong communication skills. The position is scheduled for 40 hours per week and is non-exempt. It is eligible for overtime pay for hours worked over 40 per week and shift differentials based on shift worked.

Requirements

High school graduate or equivalent.
State criminal background check and federal background check, if applicable, as required for regulated areas.
Ability to accurately use applicable computer software and equipment for access processing and follow downtime procedures.
Knowledge of procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment in compliance with hospital policy.
Considerable attention to detail, organization, and ability to perform multiple tasks simultaneously.
Ability to memorize considerable information and reference information from written sources or appropriate personnel.
Ability to understand medical insurance payment requirements and basic knowledge of covered services.
Excellent written and verbal communication skills and ability to understand written and verbal communication.
Basic knowledge of medical terminology.
Ability to meet the physical demands of frequent walking, standing, stooping, kneeling, reaching, pushing, pulling, lifting, and grasping; normal-range visual acuity; manual dexterity to operate keyboards, fax machines, telephones, and other business equipment; and ability to sit and/or stand for extended periods.
Reading and comprehension ability.

Responsibilities

Obtain demographic, billing, and insurance information from patients, family members, or legal guardians; enter it into registration and billing systems; and scan insurance cards and photo identification.
Provide patients with information concerning insurance, bill payment, and hospital procedures.
Prepare standard consent forms, privacy practice notices, and other registration paperwork, and obtain required signatures, including electronic consent to treat and acknowledgment of patient financial obligations.
Collect applicable deposits, co-payments, deductibles, and patient liability payments; provide receipts and document payments in registration and billing systems.
Schedule appointments for multiple providers, including incoming appointments through the work queue and outgoing appointments and tests.
Contact insurance companies to check coverage and obtain pre-certification for procedures and testing.
Follow up on accounts as directed.
Follow applicable procedures for reporting or documenting unsafe or hazardous conditions, incidents, and defective equipment.