Registration & Scheduler Wound Clinic - TPK

HonorHealth•Scottsdale, AZ

26d•Onsite

About The Position

Acts as the first point of contact for customers and organizes and facilitates the department’s clerical and administrative duties. Performs cross-functional clerical and patient support tasks involving telephone communications, registration, scheduling, data entry, patient chart maintenance, and communication with physicians’ offices. Duties may vary according to departmental needs. The role greets and communicates with customers, answers calls and responds to voicemail, directs information to the appropriate people, and orients patients to the department. Scheduling duties include arranging initial and follow-up appointments, tracking and documenting no-shows, communicating with physicians when applicable, and providing schedules to staff in the requested format. Registration duties include gathering registration information and signatures, creating or selecting electronic records, coordinating medical authorizations and referrals, and entering and scanning registration materials. Additional duties include obtaining insurance authorizations, collecting required payments, completing deposits or billing as applicable, maintaining patient charts in accordance with HIPAA, communicating with insurers and hospital billing regarding authorization updates, forwarding appropriate records to medical records, reviewing email daily, maintaining office supply and form inventory, and performing other assigned duties. Imaging support duties may also apply in some departments, including retrieving images and reports from PACS, supporting patient workflow and preparation, maintaining and distributing records, and transporting patients when necessary.

Requirements

High school diploma or GED.
Fingerprint Clearance Card is required for Pediatric Behavioral Health Sites only; applicants must have a current card or apply and be eligible within seven working days after employment.

Nice To Haves

One year in a healthcare-related field with knowledge of medical terminology, or experience in scheduling and/or registration in a healthcare setting.
Two years of healthcare-related experience, including scheduling and registration, Patient Access, Outpatient Medical Imaging, medical scheduling, or closely related experience.
Basic Life Support (BLS) certification.

Responsibilities

Greet and communicate with customers; answer telephone calls, retrieve and respond to voicemail, and direct information to the appropriate individual.
Orient patients to the department and provide directions and instructions.
Schedule initial and follow-up procedures or appointments, track and document no-shows, communicate with physicians when applicable, and provide schedules to staff in the requested format.
Register patients, create or select appropriate electronic records, gather signatures, coordinate medical authorizations and referrals, and complete data entry and scanning.
Obtain insurance authorizations, collect required co-pays and payments, and complete daily deposits or billing as applicable.
Maintain patient charts and coordinate authorization updates with insurance carriers, hospital billing, and Workers’ Compensation; forward appropriate chart information to medical records.
Review email daily and provide the supervisor with appropriate information and memorandums.
Maintain office supply and form inventory and place orders as needed.
Where applicable, receive and transfer incoming calls, generate reports, retrieve images from PACS, support patient workflow and preparation, maintain and distribute records, transport patients when necessary, and assist the supervisor, radiologist, or technologists within the scope of the position.
Perform other duties as assigned.