Registration Rep-Mankato

Mayo Clinic • Mankato, MN

5d • $21 - $28

About The Position

The Registration Representative accurately checks in, admits, and registers incoming patients in a hospital or emergency department setting. Registration may be completed in person, by phone, or virtually. The role verifies patient demographic and insurance information, identifies or creates appropriate accounts, obtains patient signatures and required consents, provides required forms or letters, assists patients with self-registration, and collects indicated co-payments or share-of-cost payments. The representative serves as an ambassador and may help patients with hospital presumptive eligibility or Medicaid applications.

For in-person registration, the representative must be able to walk to patients’ locations throughout the emergency department and/or hospital. The role follows positive patient identification and quality assurance protocols and meets established productivity standards to support work-unit performance expectations.

Requirements

• High school diploma or GED.
• At least 2 years of relevant experience.
• Ability to read and communicate effectively.
• Basic computer and keyboarding skills.
• Intermediate mathematics competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Ability to interact professionally with individuals from diverse backgrounds.
• Ability to maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

• Experience using an Epic RC/EMR system.
• Healthcare Financial Management Association (HFMA) certification.
• Prior desk, appointment, or secretarial experience.
• Working knowledge of scheduling systems and procedures.

Responsibilities

• Accurately check in, admit, and register incoming hospital or emergency department patients in person, by phone, or virtually.
• Verify patient demographic information and collect insurance data.
• Identify and/or create appropriate patient accounts.
• Obtain patient signatures and required consents, and provide required forms or letters.
• Serve as an ambassador and assist patients with self-registration.
• Collect indicated co-payments and/or share-of-cost payments.
• Use positive patient identification protocols to support patient safety.
• Assist patients with hospital presumptive eligibility or Medicaid applications, as needed.
• Adhere to quality assurance guidelines and established productivity standards.
• Walk to patients’ locations throughout the emergency department and/or hospital for in-person registration.

Benefits

• Multiple medical plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Affordable vision plan with a national network.
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs) for eligible expenses.
• Competitive retirement package.
• Competitive compensation and comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED