Registration Rep-Mankato

Mayo Clinic•Mankato, MN

About The Position

The Registration Representative is responsible for accurately checking in, admitting, and registering incoming patients in a hospital or emergency department setting. Registrations may be conducted in person, by phone, or virtually. The role includes verifying patient demographic information, collecting insurance data, identifying or creating appropriate accounts, obtaining patient signatures, providing required forms or letters, serving as an ambassador, assisting with self-registration, and collecting applicable co-payments or share of cost. The representative supports patient safety by following positive patient identification protocols and obtaining appropriate consents. The role may also involve assisting patients with hospital presumptive eligibility or Medicaid applications. In-person registration requires walking to patient locations throughout the emergency department and/or hospital. The representative must follow quality assurance guidelines and established productivity standards to support work-unit expectations.

Requirements

High school diploma or GED.
At least 2 years of relevant experience.
Ability to read and communicate effectively.
Basic computer and keyboarding skills.
Intermediate mathematics competency.
Good written and verbal communication skills.
Knowledge of proper phone etiquette and phone-handling skills.
Ability to interact professionally with individuals from diverse backgrounds.
Ability to maintain working knowledge of systems and processes related to patient registration and scheduling activities.

Nice To Haves

Experience using an Epic RC/EMR system.
Healthcare Financial Management Association (HFMA) certification.
Prior desk, appointment, or secretarial experience.
Working knowledge of scheduling systems and procedures.

Responsibilities

Accurately check in, admit, and register incoming patients in hospital or emergency department settings, in person, by phone, or virtually.
Verify patient demographic information and collect insurance data.
Identify and/or create appropriate patient accounts.
Obtain patient signatures and provide required forms or letters.
Act as an ambassador and assist patients with self-registration.
Collect applicable co-payments and/or share-of-cost payments.
Follow positive patient identification protocols and obtain required consents to support patient safety.
Assist patients with hospital presumptive eligibility or Medicaid applications as needed.
Walk to patient locations throughout the emergency department and/or hospital for in-person registration.
Adhere to quality assurance guidelines and established productivity standards.