Registration Rep-Mankato

Mayo Clinic • Mankato, KS

5d • $21 - $28

About The Position

The Registration Representative is responsible for accurately checking in, admitting, and registering incoming patients in hospital or emergency department settings. Registrations may be completed in person, by phone, or virtually. The role includes verifying patient demographic information, collecting insurance data, identifying or creating appropriate accounts, obtaining patient signatures, providing required forms or letters, serving as an ambassador, helping patients with self-registration, and collecting indicated co-payments or share of cost. The representative follows positive patient identification protocols to support patient safety and obtains appropriate consents. The role may also assist patients with hospital presumptive eligibility or Medicaid applications.

In-person registration requires the ability to walk to patients’ locations throughout the emergency department and/or hospital. The representative adheres to quality assurance guidelines and established productivity standards to support the work unit’s performance expectations.

Requirements

• High school diploma or GED.
• At least 2 years of relevant experience.
• Ability to read and communicate effectively.
• Basic computer and keyboarding skills.
• Intermediate mathematics competency.
• Good written and verbal communication skills.
• Knowledge of proper phone etiquette and phone handling skills.
• Ability to interact professionally with individuals from diverse backgrounds.
• Ability to maintain working knowledge of systems and processes related to patient registration and scheduling activities.
• Ability to physically walk to patients’ locations throughout the emergency department and/or hospital for in-person registration.

Nice To Haves

• Experience using an Epic RC/EMR system.
• Healthcare Financial Management Association (HFMA) certification.
• Prior desk, appointment, or secretarial experience.
• Working knowledge of scheduling systems and procedures.

Responsibilities

• Accurately check in, admit, and register incoming patients in hospital or emergency department settings, in person, by phone, or virtually.
• Verify patient demographic information and collect insurance data.
• Identify and/or create appropriate patient accounts.
• Obtain patient signatures and provide required forms or letters.
• Act as an ambassador and assist patients with self-registration.
• Collect indicated co-payments and/or share of cost.
• Use positive patient identification protocols and obtain appropriate consents to ensure patient safety.
• Assist patients with hospital presumptive eligibility or Medicaid applications, as needed.
• Adhere to quality assurance guidelines and established productivity standards.
• Walk to patients’ locations throughout the emergency department and/or hospital for in-person registration.

Benefits

• Medical coverage with multiple plan options.
• Dental coverage through Delta Dental or a reimbursement account for flexible coverage.
• Vision plan with a national network.
• HSA and FSAs for eligible expenses.
• Competitive retirement package.
• Competitive compensation.
• Comprehensive benefit plans.
• Continuing education and advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED