Registration Rep - Clinic

Powers Health•Crown Point, IN

About The Position

The Registration Representative works under the direction of the Network Manager and/or Office Supervisor and is responsible for greeting and assisting patients and visitors, determining patients’ needs, and directing them appropriately. The role registers patients according to established standards and policies and performs front-office duties for a clinic specializing in OB/GYN in Crown Point, Indiana. Duties include patient check-in, verifying that patient information is current and documented in the computer and chart, answering telephone calls, scheduling appointments, entering physician charges daily, balancing the cash drawer daily, and collecting self-pay amounts, co-pays, and patient balances.

Requirements

High school diploma or GED equivalent required.
Proficiency with Windows-based desktop applications.
PC keyboard data-entry skills and ability to type.
Basic knowledge of computers, office equipment, medical terminology, and health insurance or managed-care plans.
Excellent attitude, interpersonal skills, and communication abilities to interact with patients, physicians, and other hospital staff.
Ability to handle multiple tasks in a fast-paced environment.

Nice To Haves

At least one year of experience in a medical office setting.
Previous experience with the EPIC electronic medical record system.
CPT/ICD-10 coding knowledge.

Responsibilities

Greet and assist patients and visitors.
Determine patients’ needs and direct them accordingly.
Register patients in accordance with established standards and policies.
Perform patient check-in functions.
Verify that patient information is up-to-date and documented in the computer and chart.
Answer telephone calls.
Schedule patient appointments.
Enter physician charges daily.
Balance the cash drawer daily.
Collect self-pay monies, co-pays, and patient balances.