Registration Representative I- Outpatient

Baptist Health Care•Pensacola, FL

About The Position

The Registration Representative performs data entry and general registration functions for outpatient departments. The role accurately collects patient demographic and insurance information to support appropriate reimbursement and timely claim submission. Using available technology, the representative provides clear, accurate estimates of patient financial responsibility and collects expected out-of-pocket amounts while following registration and admitting policies and procedures. The position also completes administrative and admitting tasks for patients of all ages. As one of the first points of contact, the representative provides exceptional customer service to patients, families, and visitors through professional communication, hospitality, and supportive guidance. The role works with provider offices and internal departments to ensure required information is available and to support smooth patient flow. Work at another location may be required, and team members are responsible for their own transportation.

Requirements

High school diploma or equivalent.
At least 6 months of relevant revenue cycle or customer service experience.

Responsibilities

Greet patients and visitors entering the facility and provide a professional, welcoming, service-oriented experience.
Communicate clearly and effectively with patients, visitors, and leadership.
Complete outpatient registrations accurately and efficiently, monitoring tracking boards and entering patient demographics, insurance information, and required documentation in accordance with organizational and regulatory standards.
Follow patient identification policies and procedures.
Verify insurance eligibility and benefits, confirm coverage, and identify authorization requirements before service.
Calculate, communicate, and collect expected patient out-of-pocket costs, including co-pays, deductibles, and coinsurance, using financial-estimation technology.
Distribute required handouts and regulatory documents to patients or representatives and ensure understanding and compliance with hospital and legal requirements.
Operate and troubleshoot registration software and hardware, including electronic health record systems, insurance verification tools, and related equipment.
Provide hospitality and concierge-level support, including directions, information, and assistance with service needs.
Serve as a resource for patients and internal teams by addressing questions, resolving registration-related issues, and promoting a positive, patient-centered environment.
Coordinate with provider offices to obtain required clinical documentation, including orders, authorizations, and medical necessity details, ensuring information is complete and available on the day of service.
Collaborate with ancillary departments such as Imaging, Lab, and Nursing to resolve registration, documentation, or scheduling issues and support smooth patient flow.
Engage with and resolve registration quality alerts to help reduce denials.
Work proactively and independently during downtimes or otherwise to ensure Access function tasks are addressed.
Work at another location as needed; team members are responsible for their own transportation.