Registration ED and OB

HonorHealth•Scottsdale, AZ

4d•Onsite

About The Position

The Registration ED and OB role admits patients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating ADT systems. The position ensures patients are registered accurately and efficiently and prioritizes registration during high-volume periods. The role provides courteous, professional service while protecting patient confidentiality and supporting a positive patient experience. It completes registration and admissions processes, verifies insurance and coverage, handles required payer notifications and authorizations, checks medical necessity, and collects patient payments. The position also collaborates with the multidisciplinary healthcare team and assists with department training when needed.

Requirements

High school diploma or GED.
At least 6 months of experience in a medical office, hospital registration/business, banking, medical insurance office, or customer service.

Nice To Haves

One year of experience at a medical office or another hospital or nursing home facility.

Responsibilities

Greet patients and the public, provide information courteously and professionally, comply with HIPAA and confidentiality standards, and address questions and concerns empathetically.
Process pre-registered accounts and collect patient demographic, insurance, financial, and medical information in accordance with revenue cycle criteria.
Obtain signatures on medical, financial, and compliance documents; prepare supporting paperwork, including patient identification bands, in accordance with Red Rule Policies.
Scan appropriate documents into electronic medical and financial records, including identification, insurance cards, advance directives, Conditions of Admissions, Financial Agreements, physician orders or prescriptions, and other pertinent paperwork.
Follow third-party payer requirements; verify insurance eligibility and coverage; complete insurance notifications and obtain prior authorizations; check medical necessity; and inform a supervisor or lead about unique situations and problem accounts.
Request and accept payments for account balances at admission or discharge, including copayments, deductibles, coinsurance, and prepayments for uninsured or underinsured patients.
Collaborate with the multidisciplinary healthcare team to support patient satisfaction and maximize reimbursement.
Assist with department training when needed.
Admit patients by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating ADT systems.
Ensure patients are registered accurately and efficiently and prioritize patients during high-volume periods.