ED Registration Specialist

The University of Toledo • Toledo, OH

4d • Onsite

About The Position

The ED Registration Specialist performs outpatient and inpatient registration functions, insurance verification, and cash collections for the University of Toledo Medical Center while providing excellent customer service to patients and visitors. The role communicates effectively to support patient flow and customer relations, and ensures financial policies and requirements are met while providing caring access to the Medical Center.

The specialist completes accurate registration and admission functions to maximize reimbursement and provide timely, accurate patient information to providers and other users of patient data. This is a highly skilled, fully cross-functional position.

Requirements

• High school diploma or equivalent.
• Previous customer service experience.
• Working knowledge of operating a computer in a Windows-based environment and using software such as Microsoft Word, Excel, and Outlook; proficiency with a computer keyboard.
• Ability to work with minimum supervision and follow instructions presented in written, oral, or diagram form.
• Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, coworkers, supervisors, and others.
• Ability to provide excellent customer satisfaction when presenting information and responding to questions.
• Ability to handle confrontation and a stressful working environment while maintaining excellent customer service.
• Ability to analyze data and calculate figures and amounts, including discounts, interest, percentages, and arithmetic using whole numbers, common fractions, and decimals; applicants may be tested.

Responsibilities

• Perform outpatient and inpatient registration and admission functions.
• Verify insurance and collect cash payments.
• Provide courteous, caring service to patients and visitors and respond to questions from staff, patients, and the public.
• Communicate effectively to support patient flow and customer relations.
• Ensure financial policies and requirements are met.
• Maintain complete and accurate registration information to support reimbursement and provide timely, accurate patient data to providers and other users.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED