Registration Clerk ED
About The Position
ED Registration Clerks register patients for ancillary departments, admit inpatients, escort patients, and serve as liaisons to physicians, nurses, and other department personnel regarding registration and admission. The position works in a 24/7, high-volume, fluid environment in the Patient Services department. The physical job location changes at four-hour intervals during the shift, between the front area receiving walk-in patients and phone calls and the back area receiving ambulance patients and registering patients in exam rooms using a mobile computer cart and radio headset. Hours are PRN as needed. The estimated compensation range is $17.79–$27.57, with pay based on experience and a starting rate of $17.79.
Requirements
- High school diploma or equivalent.
Responsibilities
- Answer incoming Emergency Department phone calls.
- Perform other duties or responsibilities as assigned by management.
- Assemble Emergency Department discharge packets.
- Assist patients with Limited English Proficiency using a language interpretation program or service.
- Collect copayments at the time of service, as applicable.
- Cover other registration clerk locations as needed.
- Follow recommended infection-control measures.
- Monitor the waiting room to support an appropriate and timely flow of patients needing registration or admission.
- Obtain accurate patient insurance, demographic, and other relevant information needed for registration.
- Obtain patient signatures on required forms.
- Perform duties outlined in policies and procedures during designated codes, such as Code Alert and Code Plan D.
- Alternate work locations every four hours during the shift, working both at the front receiving walk-in patients and calls and at the back receiving ambulance patients and registering patients in exam rooms.
- Pre-admit patients before their arrival.
- Promote awareness of and enrollment in Financial Assistance, the patient portal, Advantage 50, and other hospital programs, as applicable.
- Receive patients, including ambulance arrivals, into SBL’s HIM system and use available resources to connect patients to the correct medical record.
- Register patients receiving outpatient and inpatient services at the Health Center in a timely manner.
- Maintain cleanliness and tidiness of the registration waiting area.
- Verify insurance coverage electronically.
- Show patience and compassion to visitors and patients waiting for or receiving emergent care, and handle non-clinical patient requests as able.
- Visually monitor the Entrance E canopy and vestibule with Welcome Assistants when present, and ensure staff presence in the Emergency Department lobby at all times.
- Work directly with Patient Services coworkers, Emergency Department staff, and other hospital staff to facilitate a positive patient experience.
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What This Job Offers
Education Level
High school or GED
