Registration Clerk/ED (FT) - Reidsville, GA

Optim•Reidsville, GA

About The Position

The Registration Clerk/ED supports patient registration and admissions, including scheduled admissions and outpatient procedures. The role verifies insurance and obtains authorizations, communicates with patients and hospital departments, handles payments when required, and provides courteous assistance to patients and visitors. The position requires flexibility to work any shift as needed, including weekends and holidays.

Requirements

Ability to be flexible, organized, and function well in stressful situations.
Availability to work any and all shifts as needed, including holidays and weekends.

Responsibilities

Pre-register patients for scheduled admissions and outpatient procedures.
Obtain authorizations and verify insurance.
Accept reservations from physicians’ offices.
Obtain signatures on Conditions of Admissions and Authorizations for Treatment, and initiate the advance directive process. Communicate with nursing services when no advance directive is available.
Provide patients or representatives with information about the complaint process, patient rights, HIPAA, and visiting hours, and distribute hospital-specific literature.
Coordinate with nursing to ensure patients’ valuables are taken home by a family member or secured appropriately.
Communicate clearly and appropriately with supervisors, nurse managers, coworkers, and physicians.
Consult other departments as appropriate to support an interdisciplinary approach to patient needs.
Know hospital policies and become familiar with available hospital services.
Collect and record payments when prior arrangements have been made or a co-payment is required.
Treat patients and their families with respect and dignity and maintain confidentiality of patient records.
Answer telephone calls promptly and professionally; route, redirect, page, or offer voicemail as appropriate.
Greet, direct, and assist patients and visitors; direct them to appropriate waiting areas.
Notify registration/admitting when patients arrive and courteously screen solicitors for relevance to the organization’s needs, primarily at the front desk.
Notify all applicable insurance companies of hospital admissions.
Work any and all shifts as needed, including holidays and weekends.