OB Labor and Delivery Registration
About The Position
This role admits patients to the hospital by collecting information and deposits, completing forms, obtaining signatures, scanning identification cards and documents, and updating admission, discharge, and transfer (ADT) systems. The registrar ensures patients are registered accurately and efficiently and prioritizes work during high-volume periods. The position is based at Shea Medical Center in Scottsdale, Arizona, in Registration Admitting, and is scheduled Monday through Friday from 7:30 p.m. to 2:00 a.m. The role includes greeting patients and visitors, supporting privacy and confidentiality standards, completing registration and admission records, verifying insurance eligibility and coverage, and following payer notification and authorization requirements. The registrar collects applicable patient payments, supports accurate patient identification and document records, and collaborates with the healthcare team to promote patient satisfaction and maximize reimbursement. Department training may be provided when needed.
Requirements
- High school diploma or GED.
- At least 6 months of experience in a medical office, hospital registration/business, banking, medical insurance office, or customer service.
Nice To Haves
- One year of experience at a medical office or another hospital or nursing home facility.
Responsibilities
- Greet patients and the public courteously and professionally, provide necessary information, and address questions or concerns empathetically while following HIPAA and HonorHealth confidentiality standards.
- Process pre-registered accounts and collect demographic, insurance, financial, and medical information according to revenue cycle criteria.
- Obtain required signatures on medical, financial, and compliance documents; prepare supporting paperwork, including patient identification bands, in accordance with Red Rule Policies.
- Scan relevant documents into electronic medical and financial records, including identification, insurance cards, advance directives, admission conditions, financial agreements, physician orders or scripts, and other pertinent paperwork.
- Follow third-party payer requirements, verify insurance eligibility and coverage, complete required insurance notifications, obtain prior authorization, and check medical necessity using applicable procedures.
- Keep a supervisor or lead informed about unique situations and problem accounts.
- Request and accept payments for account balances, including copayments, deductibles, coinsurance, and prepayments for uninsured or underinsured patients.
- Collaborate with the multidisciplinary healthcare team to support patient satisfaction and maximize reimbursement.
- Help with department training when needed.
- Prioritize patient registrations during high-volume periods and update ADT systems.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
