Registration Coordinator 1

Rancho Health MSO, Inc • Temecula, CA

13d • $23 - $25 • Onsite

About The Position

The Registration Coordinator oversees the efficient progression of patients through a predetermined schedule of appointments. The role includes greeting patients, verifying insurance, completing necessary paperwork, and addressing inquiries. Its primary goal is to make patient check-in and checkout as pleasant and streamlined as possible. Locations may vary based on coverage needs, and employees must be willing to travel to various locations within their county for shift coverage or training.

Requirements

• High school diploma or equivalent (GED).
• Successful completion of a medical front office program or on-the-job training emphasizing customer service.
• Ability to communicate effectively and congenially with patients and staff in person and by phone.
• Ability to exercise tact, initiative, and good judgment when interacting with patients and staff.
• Basic office skills, such as typing, transferring calls, and faxing.
• Organizational and problem-solving skills.
• Ability to work on a computer for extended periods.
• Ability to navigate and accurately enter information in an EMR system.
• Ability to accept supervision and feedback.
• Must be authorized to work in the United States.
• Must be willing to travel to various locations within the county for coverage or training; travel is 10–30%.

Nice To Haves

• Bilingual Spanish.

Responsibilities

• Warmly welcome and acknowledge patients and visitors upon entering the office.
• Answer and direct multiple phone lines promptly and check voicemails throughout the day.
• Process patient payments by credit card or cash and balance the cash drawer daily.
• Schedule, reschedule, and confirm patient appointments.
• Verify insurance for patient appointments using multiple websites.
• Assist patients with checkout after provider appointments, schedule follow-up appointments, and provide needed paperwork such as lab documents and orders.
• Manage assigned task lists.
• Collaborate with coworkers to complete tasks.
• Update or verify patient demographics and required paperwork before appointments.
• Help keep patients on schedule and communicate delays to the back office.
• Assist ill or distraught patients as needed.
• Troubleshoot patient problems or requests.
• Keep the reception and waiting room areas neat and orderly.
• Communicate and work cooperatively with patients, providers, support staff, and administration.
• Perform other duties or responsibilities assigned to front office staff.

Benefits

• Medical, dental, and vision coverage.
• Life and disability insurance options, including life, AD&D, and voluntary plans.
• Healthcare and dependent care flexible spending accounts.
• 401(k) retirement savings plan with employer match.
• Employee referral bonuses.
• Paid holidays and generous time off.
• Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED